Account Executive Expert

• Responsible for selling SAP’s products and solutions and certain partner solutions. Responsible for building and maintaining relationships with SAP’s customers, prospective customers, partners — and for maintaining customer satisfaction. Identifies opportunities and generates demand where SAP’s capabilities as an integrated solution addresses a customer’s business need. Supports efforts to ensure solutions are adopted and value is realized. Responsible for the continuity and expansion of the customer’s ongoing business with SAP. Focused on named existing and/or prospective accounts. Maintains customer relationship and influences customers’ requirements’ specification.

Career Level Description

• manages projects, defines deliverables and provides definitive advice and interpretation of situations.
• ensures business critical & innovative results.
• ensures that goals and milestones are met, and approved budgets are managed appropriately.
• manages escalation appropriately.
• tracks single project budget line.
• builds strategic partnerships with key decision makers in customer & partner organization.
• may include team lead or supervisory responsibilities.

Complexity

• manages projects of high volume or high risk/complexity.
• provides regular project status and updates.

Experience

• sound professional experience.
• deep knowledge of project management skills.
• depending on LoB has a PMI, Six Sigma or equivalent certification.
• if in Six Sigma has black belt.

Communication

• represents SAP to customers’ – is responsible for delivery of quality outcomes of projects of high volume or high risk.
• represents SAP to customers.
• finds common ground for cooperation within project team.
• formulates clear project plans incl. mile stones, timeline and sub projects.
• communicates messages relevant for project in a timely manner and with constructive feedback to project team.
• captures opinions and expectations of stakeholder and communicates them to the project team.

Accountability

• manages expertise ensuring business critical & innovative results.
• responsible for delivery of outcomes of complex and innovative functional issues integrating client needs, strategic business goal of the function and financial objectives.
• involved in directing the implementation and execution of functional business plans integrating functional and financial objectives.
• can make functional decisions and recommendations of a broad nature.
• may include team lead or supervisory responsibilities.

Complexity

• shares in-depth knowledge and experience with direct team to enable decision-making and provide innovative solutions to complex business issues.
• works on complex technical projects or business issues requiring strong technical knowledge.

Experience

• deep professional experience in several areas.
• has strong functional skills.
• broad knowledge of all areas within particular corporate sub-function or a function within division.