Minimum Requirements

• Grade 12 certificate (Matric) and/or relevant experience
• Previous call Centre experience advantageous
• Relevant industry experiences advantageous
• Reliable transport
• Interpersonal Skills
• Customer Service Orientation
• Attention to detail
• Computer Literacy
• Listening skills
• Flexibility
• Ability to work well in a team
• Able to take initiative

Duties and responsibilities (not limited to)

• Distributing of emails and other work/queries.
• Answering phones in a quick and professional manner.
• Offering prospective customers basic information on the products that are required. (aggregates)
• Taking of orders telephonically.
• Scheduling orders on X3 Sage with the correct information as provided by the customer (product, quantity, delivery address, site contact details)
• Scheduling orders from the sales consultants and emails.
• Creating new customers in X3 Sage
• Pricing of tenders on X3 Sage (priced according to specifications as provided by the bill of quantities).
• Creating pro-forma invoices on X3 Sage for all cash customers to ensure that correct payments are made for the products ordered.
• Loading of tolerance to ensure that orders are placed and can be delivered timeously
• Attend to walk in customers (quote, payment transactions, place order)
• Price customers according to the discount matrix that is allowed.
• Do customer follow- ups on those customers that were quoted
• Ensure that orders are scheduled in an efficient manner to fully utilize the available trucks.
• Work safely
• Be a responsible, honest and motivated employee
• Hard worker.
• Team player
• Pro-active and action-orientated attitude.
• Shows continuity in attendance

Closing Date: 27 July 2025