Key Responsibilities:

Customer Experience & Relationship Management

• Deliver a world-class, personalised in-store and post-sale experience.
• Anticipate customer needs and tailor solutions that reflect their lifestyle and our brand ethos.
• Guide customers on product selection, care, space planning and styling.
• Build lasting client relationships to maximise lifetime value.

Sales & Business Development

• Consistently meet & exceed individual sales targets
• Cash Collected (Net of VAT), and
• Discount Target
• Pursue new business opportunities through networking, referrals, and prospecting.
• Represent the Weylandts brand with professionalism and confidence.

Operational Excellence

• Independently manage the full sales process from initial prospecting and first contact, through needs analysis, sales quote, negotiation, closing, and post-sale follow-up.
• Ensure excellence in all operational processes: sales orders, account management, stock management, SR management and studio referrals.
• Mentor team members and share best practices.
• Promote & champion the decorator / partner program.
• Uphold showroom standards and ensure that all items are priced and displayed correctly
• Stay compliant with all required training in line with company policy

What you bring:

• Grade 12/ Matric
• Relevant diploma/ degree in sales, business, or customer service is advantageous
• Minimum 5 years of executive-level sales experience in a premium retail, interiors or customer-facing environment
• Previous experience in retail or client-focused setting
• Proven track record of exceeding sales targets
• Excellent communication, interpersonal and networking skills
• Technically inclined and comfortable learning and using multiple business systems and tools
• Available to work retail hours, including weekends and public holidays
• Passionate about décor and Weylandts furniture and homeware products
• Valid driver’s license and own vehicle essential