EFFICIENT CUSTOMER SERVICE

Core Tasks:

• Establish and maintain strong relationships with customers by providing prompt, friendly, and knowledgeable service.
• Identify customer needs accurately and offer the most suitable parts and solutions.
• Record and track customer requests, ensuring timely follow-ups and responses.
• Handle customer queries and complaints professionally, resolving issues quickly and efficiently.
• Maintain strong relationships with suppliers to facilitate seamless procurement and supply of parts.
• Ensure all customer interactions adhere to company policies and service standards.
• Assist customers in understanding product warranties, returns, and exchange policies.

SALES AND MARKETING ACTIVITIES:

Core Tasks:

• Assist in planning and executing promotional activities such as farmers’ days, trade shows, and product demonstrations.
• Engage in seasonal marketing efforts, identifying customer demands before and after peak seasons.
• Market specific agent brands through targeted sales strategies and promotional initiatives.
• Process customer orders accurately and ensure timely fulfilment.
• Identify and recommend appropriate spare parts based on customer requirements, using catalogues and digital databases.
• Perform counter sales, ensuring customers receive the right products at competitive prices.
• Provide after-sales support, addressing customer inquiries and ensuring satisfaction with purchased parts.
• Utilise telephonic sales techniques to reach new and existing customers, boosting sales opportunities.
• Identify lost sales opportunities and report them to management for corrective action.

GENERAL HOUSEKEEPING AND ADMINISTRATIVE ACTIVITIES:

Core Tasks:

• Ensure compliance with all Health and Safety regulations in the workplace.
• Keep the sales area and storage areas clean, organised, and well-maintained.
• Merchandise products effectively, ensuring shelves are stocked, organised, and visually appealing.
• Pack and pick stock efficiently to support sales and inventory management.
• Assist in setting up displays and exhibits for promotional events and product showcases.
• Perform ongoing stock balancing by checking inventory levels and reporting discrepancies.
• Participate in quarterly stock-taking exercises to ensure inventory accuracy.
• Maintain records of sales transactions, stock movements, and customer interactions for reporting purposes.
• Provide after-sales support, addressing customer inquiries and ensuring satisfaction with purchased parts.
• Utilise telephonic sales techniques to reach new and existing customers, boosting sales opportunities.
• Identify lost sales opportunities and report them to management for corrective action.

JOB REQUIREMENTS

• Qualifications: National Senior Certificate
• Requirements: At least 1 year relevant spares sales experience.