Job Purpose

• As a Sales Call Centre Agent, you’ll play a key role in driving our outbound sales efforts. Reporting to the Outbound Team Leader, you will promote, sell, upgrade, or retain customers through engaging inbound and outbound calls. Your energy, resilience, and passion for customers will help us reach our sales targets and deliver a standout customer experience.

Responsibilities

• Make outbound/inbound calls to promote and sell Blue Label Connect products and services.
• Meet or exceed daily, weekly, and monthly sales targets.
• Accurately update customer information and interactions in the CRM system.
• Provide exceptional customer service with a “customer is king” mindset.
• Understand and clearly communicate product offerings to potential clients.
• Collaborate effectively with internal teams to achieve sales goals.
• Handle objections professionally and close sales with confidence.

Requirements

Competencies

• A customer-focused mindset.
• Goal-oriented and driven to exceed expectations.
• A team player who thrives in a fast-paced, target-driven environment.
• Adaptability to changing situations and campaigns.
• Ability to work under pressure and remain resilient in a high-performance setting.

Minimum Requirements

• Matric (Grade 12) qualification- Essential
• At least 2 years’ experience in a sales call centre environment.
• Strong communication, persuasion, and interpersonal skills.
• Proficient in Microsoft Office Suite.
• Willingness to work flexible hours, including weekends.