Job Description

Areas of Responsibility

Product knowledge & expertise:

• Maintaining professional & technical knowledge (Such as product features, technical specifications, benefits, and potential applications within the medical field) by attending educational workshops & conferences.

Customer support & training:

• Provide on-site and remote training to healthcare professionals on how to properly use and maintain medical equipment.
• Address customer inquiries regarding product functionality, troubleshooting, and best practices.
• Create and deliver training sessions, manuals, and materials to help customers effectively integrate new products into their workflows.

Product demonstrations:

• Conduct demonstrations of medical equipment for potential clients, healthcare institutions, or at trade shows and conferences.
• Tailor demonstrations to the specific needs of healthcare professionals, showcasing the product’s value and performance in a real-world medical environment.

Applications support:

• Offer technical support regarding the application of the medical equipment in clinical settings, ensuring that the equipment is being used to its full potential.
• Assist clients in optimizing the use of equipment for specific medical applications (e.g., diagnostic equipment).
• Collaborate with healthcare providers to customize solutions based on the clinical environment and patient care needs.
• Collaboration with sales team:
• Work closely with the sales team to understand customer requirements and provide technical insights that can support the sales process.
• Assist with the preparation of proposals or presentations by offering detailed product knowledge.
• Support sales teams in responding to tenders or requests for proposals.

Product feedback & improvement:

• Gather feedback from healthcare providers regarding the performance of equipment, any challenges faced, and any improvements needed.
• Relay this feedback to management to help improve the products and address any issues or limitations.

Regulatory compliance:

• Ensure that products comply with relevant healthcare regulations and standards.
• Assist customers in navigating regulatory requirements when using medical equipment.
• Market intelligence:
• Monitor trends in the healthcare and medical device industry to provide insights into customer needs, emerging technologies, and competitive products.
• Participate in industry events and conferences to stay informed and network with key stakeholders.

Administration & reporting:

• Complete & keep detailed records of all work done and prepare weekly work reports.
• Prepare product reports by collecting, analysing and summarizing information & trends.
• Update & maintain product database on on-going basis.

Support sales & business development:

• Drive sales by identifying potential customers and passing on the lead to the sale team.
• Support strategies for promoting the products and expanding the customer base.
• Build & maintain strong relationships with customers.
• Support achievement of sales quotas and targets.

Requirements

Qualifications

• A Grade 12 certificate as a minimum requirement.
• Tertiary qualification in related field advantageous.

Experience required

• Fluent in English, verbal and written;
• 3-5 years experience in the medical field;
• 3-5 years experience in a clinical laboratory environment preferred;
• Academic research experience advantageous;
• Strong IT knowledge and experience advantageous;
• Experience with troubleshooting beneficial.

Capabilities

• Attention to detail;
• Ability to work under pressure and meet deadlines;
• Results orientated;
• Good communication skills;
• Sales driven, dynamic, outgoing, and motivated;
• Proficient in MS Office;
• Own reliable vehicle required as well as a valid driver’s license;
• Must be available to travel both nationally & internationally as and when required.