What will you do?

• Responsible for contacting clients according to specified campaigns and scripts to query outstanding payments and escalate to the next level of collection if required.  May provide customers with essential and  information regarding products and services. Predictive dialling may be used when contacting the client.  Provides quality service to external and internal customers by ensuring accuracy in recording of data.

Minimum Qualification and Experience

Minimum Qualification 

• Grade 12 / Standard 10 / NQF 4
• RE5 Certificate
• Fully FAIS Accredited (As per Dofa date)

Minimum Experience

• Experience of more than 2 years in a sales environment

Knowledge and Skills

• Undertake Outbound Tele-Sales
• Service inbound client queries, requests
• Administration and processing
• Quality, Compliance and Accreditation

Personal Attributes

• Communicates effectively – Contributing dependently
• Situational adaptability – Contributing dependently
• Action orientated – Contributing dependently
• Persuades – Contributing dependently