What will you do?

• Sell life insurance telephonically 
• Achieve sales targets 
• Adhere to Quality and Compliance processes to minimize business risk 
• Manage your quality and compliance against benchmarks to minimize business risk, with the client in mind
• Maintain optimal operational efficiencies based on productivity measures 
• Adapt and change to fit in with changing business operational requirements 
• Sales objection handling 
• Build and maintain good client relationships 
• Managing information regarding new products, ruling, training updates, etc.
• Keep abreast of developments and trends in the Industry – self learning 
• Ensure commitment to the FAIS Fit & Proper qualification requirements 

What will make you successful in this role?

Qualification & experience 

• Grade 12 qualification 
• At least 2 years’ experience within a Sales Outbound Call Centre selling long term insurance (with targets attached to the sales) 

Knowledge and skills 

• Good understanding of Financial Services Industry related legislation and regulation 
• Understanding of sales processes and servicing industry 
• Outbound Sales experience is required 
• Fluency in English and one other South African official language 
• A clear criminal and credit record 
• Commitment to the FAIS Act and meeting Fit & Proper qualification requirements 
• Willingness to work overtime in order to achieve targets. 
• Being fully computer literate. 

Personal attributes 

• Interpersonal 
• Planning and organizing 
• Building and maintaining relationships 
• Treating Customers Fairly 
• Initiative 
• Results Driven/Achievement orientated 
• Continuous learning 
• Tenacity 
• Objection handling skills 
• Team orientated 
• Ability to receive and implement feedback

Qualification and Experience

• Grade 12 with 1 to 2 years related experience.