Job Description

• Our client, a leading national retail group, is seeking experienced Store Admin Managers to oversee the financial and administrative operations of key, high-traffic retail outlets across Durban and Surrounding areas. Each successful candidate will take responsibility for one key branch, and multiple positions are available across the region
• Durban and surrounds branches are located in Umhlanga, Durban Central, Scottburgh, Tongaat, Pinetown and Westville.
• These roles are ideally suited to commercially minded professionals who thrive in a structured retail environment, ensuring operational accuracy, compliance, and profitability. To be considered, you must have at least 18 months of solid experience in the operational activities and behind-the-scenes administrative duties of a large, busy retail environment
• You will be responsible for leading a team of 10-15 staff, guiding them to consistently adhere to all administrative processes and responsibilities, while supporting the achievement of sales targets across one or more of the following key product categories: food, beverages, pharmaceuticals, home care, or maintenance
• The environment is fast-paced, dynamic, and performance-driven, providing an excellent platform for ambitious retail professionals to excel and advance their careers

Duties and Responsibilities:

• Manage all store administration, reporting, and audit compliance
• Oversee all cash office operations, including daily takings, banking, and float management in line with company procedures
• Disseminate, collate, and report all relevant information between store and department managers in a manner that encourages strategic goal congruency
• Monitor and reconcile transactions, ensuring accuracy, integrity, and compliance with internal controls
• Manage cashier performance, service levels, and overtime control
• Investigate and resolve discrepancies, tender variances, and run-end reports
• Maintain full accountability for cash handling, collections, and POS integrity
• Manage all goods receiving, credits, and returns in compliance with SOPs
• Ensure transaction accuracy and integrity across all incoming and outgoing stock
• Monitor and verify all inventory-related documentation and reconciliations
• Monitor and report on stock, shrinkage, and goods in transit
• Ensure accurate capturing and integrity of transactions in SAP
• Assist with store budgeting, expense control, and profitability tracking
• Drive adherence to internal controls and company SOPs
• Manage and facilitate human resource processes, submissions, and documentation for the entire business unit in compliance with standard operating procedures
• Take total ownership of the workforce management system within the business units
• This includes but not limited to master data management and transactional management
• Support the Store Manager with financial reporting and audit readiness
• Ensure that the store provides an above expectation customer service experience

Minimum Requirements/Non-Negotiable:

• Must be a South African Citizen
• Matric (essential)
• Valid driver’s license and own reliable transport
• You will need to pass an MIE check, no criminal record and clear credit rating
• Valid driver’s license and own reliable transport
• Must have a minimum of 18-months experience in a retail administrative team lead role
• Excellent numerical, analytical, and communication skills
• Strong attention to detail and adherence to processes
• In-depth understanding of the operational functions of a large retail environment, encompassing stock management, cost control, and reporting
• Strong financial acumen with proven ability to manage budgets and operational costs
• Excellent leadership skills, problem-solving, and communication skills
• Flexibility to work retail hours and travel as required

Advantageous Skills & Experience:

• Tertiary qualificationsin finance or retail management will be highly advantageous
• Experience with Excel, SAP, Unisolv,SuccessFactors or similar retail systems is preferred

Remuneration and Benefits:

• CTC package- candidates with strong and relevant experience will be offered a competitive, negotiable package to incentivise a move
• Comprehensive benefits, including medical aid and provident fund contributions
• Staff discounts and performance-based incentives