Qualifications:

• valid driver’s license,
• grade 12,
• formal tertiary Hospitality Management qualification (minimum NQF5),

 Experience & Knowledge:

• minimum of 3 years’ experience in a leadership / management role,
• minimum of 3 years’ experience in people development and training, diversity management and related personnel management efficiencies; plus a working knowledge of current labour and other relevant legislation.
• experience with expense budgets, processes and controls (with exposure to annual budgeting and strategic planning);
• knowledge of and experience in high-end dining service standards in a boutique hotel structure,
• knowledge of principles and processes for providing customer and personal services, e.g. customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction,
• knowledge of business and management principles involved in strategic planning, resource allocation, human resources modelling, leadership technique, production methods, and coordination of people and resources,
• must be computer literate in normal MS Office packages.

 Skills & Abilities:

• strong leadership and interpersonal skills,
• effective communicator (active listening, social perceptiveness, effectively conveying information – verbally and in written form, etc.)
• effective coaching and mentoring skills; effective as a teacher, developer and motivator of people,
• results orientated / taking ownership – effective at monitoring performance of yourself, other individuals, or elements impacting on the work, to make improvements or take corrective action pro-actively, considering information and evaluating results to choose the best solution and solve problems.
• Critical thinking (logical problem solving),
• Mathematical reasoning ability,
• Time management / can plan and prioritise,
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

 Preferred work styles – This role requires an individual who can demonstrate:

• Leadership —a willingness to lead, take charge, and offer opinions and direction.
• Dependability —being reliable, responsible, and dependable, and fulfilling obligations.
• Initiative —a willingness to take on responsibilities and challenges.
• Integrity —being honest and ethical.
• Self-Control — maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behaviour, even in very difficult situations.
• Stress Tolerance —accepting criticism and dealing calmly and effectively with high stress situations.
• Attention to Detail —being careful about detail and thorough in completing work tasks.
• Cooperation —being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Adaptability/Flexibility —being open to change (positive or negative) and to considerable variety in the workplace.
• Analytical Thinking —analysing information and using logic to address work-related issues and problems.
• Persistence —persistence in the face of obstacles.
• Independence —developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Innovation —creativity and alternative thinking to develop new ideas for and answers to work-related problems.