Job Description

• The Reputation Manager is responsible for monitoring and improving how our company is viewed by others, managing online reviews and feedback, and developing strategies to improve the company’s overall reputation.
• The ideal candidate will have a strong understanding of online marketing, public relations and will be internet savvy with a knack for resolving public relations issues.

What you’ll be doing

• Monitor and respond to online reviews and feedback
• Develop and implement reputation management strategies
• Track all public online mentions of our company
• Develop relationships with key influencers to enhance the company’s reputation
• Monitor social media platforms for any negative content
• Analyze and report on reputation-related metrics
• Coordinate with marketing and public relations teams
• Identify potential reputation risks and devise mitigation strategies
• Create and manage the company’s public communications and response templates
• Stay updated with industry and social media trends

What you’ll need

• Proven experience in reputation management or a similar role
• Proficiency in social media platforms
• Excellent communication and writing skills
• Strong understanding of online marketing and public relations
• Experience with online monitoring and measurement platforms
• Ability to analyze and interpret large amounts of data
• Strong problem-solving skills
• Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
• Demonstrated ability to mentor, coach and provide direction to a team of employees
• Call centre experience preferred
• BA/BS degree in Marketing, Public Relations or related field