Key Responsibilities:

• Build and maintain strong, long-term relationships with high-net-worth individuals by understanding their financial needs, ensuring proper client segmentation, and driving retention through proactive engagement.
• Optimize client experience by managing portfolios, advising on lending products, driving digital banking adoption, resolving complaints effectively, and ensuring compliance with regulatory and risk management policies.
• Drive profitability by analyzing client financial behaviors, identifying revenue opportunities, strengthening relationships through proactive engagements, collaborating with internal specialists and credit teams, and ensuring seamless service delivery.

Qualifications

• FAIS aligned Degree in Business Commerce (NQF7 or higher)

Experience Required:

• 3–4 years’ experience in Personal and Private Banking, with a focus on Affluent Clients managing personal, transactional, savings, lending, and investment needs, while resolving client queries and escalations.
• Credit and lending processes – compiling quality credit applications, drafting strong motivations, engaging with Credit for approvals, and ensuring adherence to risk and compliance standards.
• Sales and cross-selling – proactively identifying client needs, recommending tailored financial solutions, and driving digital adoption to grow revenue per client.
• Portfolio management and retention – overseeing a defined portfolio, strengthening client relationships, ensuring regulatory compliance (FAIS, FICA, Code of Banking Practice), and achieving sustainable client growth.