Job Description

• In charge of welcoming all guests at the Spa.
• Booking appointments and responding to all enquiries done either in person, over the phone or via email
• Handling of payments for treatments and daily cash-up procedures and other basic administrative duties
• Ensure all daily, weekly & monthly reports and recons pertaining to all transactions are accurate and timeously submitted to Management.
• Must have a thorough knowledge of the numerous modalities, possess a general understanding of all Spa Services offered, including special offers and promotions.
• Possess excellent communication skills to ascertain and provide solutions for all the guests needs.
• Project enthusiasm and enjoy working in a multi-cultural environment.
• Be a positive and self-motivated team player.
• Able to manage workload in order of priorities.
• Ensuring all operational procedures are met and standards of appearance and codes of conduct are adhered to by Front Desk Team.

Qualifications

• Qualified Health & Skin Care Therapist with nationally recognised Diploma (minimum 2-year course).
• Experience required of at least 2 years in a luxury Spa or Hospitality environment. (Previous experience at a Resort environment or Cruise Ship is advantageous)
• Confident and competent to perform all face & body treatments and home-care recommendations.
• Reading, writing and oral proficiency in the English language.