PURPOSE OF THE ROLE

• As a Receptionist you will play an important and crucial frontline role, fielding telephone calls, receiving visitors, and creating a welcoming and organized environment for all guests and customers.
• This role is responsible for ensuring smooth front desk operations, managing inquiries professionally, and providing administrative support to the office.
• As the first point of contact, the Receptionist contributes to the company’s purpose of improving lives and being obsessed with customers by delivering excellent service and maintaining a professional and efficient front of house environment.

KEY RESPONSIBILITIES

• Greet and assist visitors and clients
• Operate the switchboard and redirect calls
• Maintain a clean and welcoming reception area
• Manage meeting room bookings and operations
• Coordinate with Service Assistant in setting up of boardroom for meetings e.g.: Tea / coffee / water and eats etc.
• Assists other departments when needed to ensure optimum service to guests
• Handle mail, couriers, and deliveries
• Oversee ordering of stationery, water for dispenser and some kitchen supplies
• Perform general administrative tasks
• Perform other ad hoc duties as required by business and team members

Requirements

QUALIFICATIONS & EXPERIENCE

• Matric/Grade 12 Certificate
• Proven experience of at least 2 years as a receptionist or similar admin assistant position in an office setting.
• Experience in operating a switchboard (advantageous)
• Knowledge of Microsoft Office Suite essential
• Understand customer service principles and knowledge of company policies and procedures.
• Able to work independently and under pressure.

COMPETENCIES REQUIRED

• Building and maintaining relationships with strong interpersonal skills – living out the company values and unique HO HOLA culture
• Friendly, helpful, confident yet humble, and able to work well in a team
• Provide excellent service and resolve inquiries timely
• Ability to work with little supervision
• Attention to detail
• High energy levels
• Punctual and Reliable
• Excellent work ethic
• Good personal appearance and hygiene
• Good people skills
• Good communication skills
• Ability to work in a highly competitive, fast past and dynamic environment
• Ability to communicate fluently in English (written and verbal)

CLOSING DATE

• 29 AUGUST 2025