Reporting to the Quality Manager, The Quality Assurance Measurement & Testing Coordinator is responsible for the quality of products in the market. You will support and/lead any quality related topics from consumers, customers, authorities and certification control bodies. You will focus on protecting, implementing, executing, and providing technical quality support to Logistics, Country operations team, local Quality teams and Business teams.

Decision making directly impacts consumer safety and quality of Unilever (UL) products in the marketplace, impacting UL’s reputation and brand equity. It is a key role in mitigation and management of UL Corporate Operational Risk (Design and production of products that meet our environmental, consumer safety and quality standards).

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Product quality assurance & consumer safety including: All relevant category quality & consumer safety, KPI trending and Analyses & action (PDCA)
• Quality Management system, including Unilever consumer safety roadmap, relevant product category GMPs & other Unilever initiatives, interaction with external bodies, auditing Unilever internal requirements and external suppliers and co-packers
• Technical management, including Benchmarking, Capability & Evaluation. Technical support, Auditing of site laboratories i.e. methods and technicians (planned job observations). Ensure competence of lab technician and analyst to conduct tests as per Unilever methodology. Ring testing as required (analytical within own lab)
• Customer & consumer focus, including Complaints & corrective action, Incident management based level of severity, Management review
• Change Management, including innovation projects, factory approval & handover systems. Imported products, Engineering projects, Man, method, machine and material changes
• Incident Management, All recalls, consumer safety & serious incidents (corporate role). Minor quality incidents (site role), Continuous Improvement, WCM, QMS system, Learnings from other countries.  Knowledge Custodian – Subject Matter experts, UMS QM pillar and Category GMP’s.
• Operate as the first point of contact for the authorities in case of issues / incidents Lead the quality improvement program for customers
• Management & Control: Influencing, Skills identification, People management, technical management, Relationship building with manufacturing sites. Training Eg: SAP QM; HACCP; Stats; GMP’s; auditing, manufacturing hygiene; general SHEQ awareness; UMS QM;.
• Protect the quality standard: conform the Unilever standard at our DC’s, Repacking. Ensures the full Go to Market business is prepared to execute a public recall
• Support UL Quality strategy, governance and goals through specific projects and targets
• Participate or lead in local quality projects and roll-out [run trainings if needed]
• Implements and ensures compliance to locally agreed certifications and external standards
• Being a proactive member of the local Quality network, participating in relevant workstreams, and ensuring the local program is aligned to the Global and local Quality priorities and strategy
• Identification and transfer of “Best Practices” into the business

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

• Relevant qualification in sciences or technical discipline
• Minimum 3 years FMCG (fast moving consumer goods) business experience in Quality, R&D or Manufacturing
• Proven and recognized achievements in risk and change management
• Auditor experience is strongly preferred
• Able to work in an organized and structured manner, even when put under pressure
• Experience in factory quality field
• QMS & SAP QM experience

Skills

• Strong written and verbal communication
• Analytical ability
• Auditing skills
• Digital capability
• Team commitment
• Influencing others
• Bias for action
• Ability to learn
• Team coordination / leadership
• Strategic Influencing
• Ability to spot trends and initiate further investigation