• We are looking for a detail-oriented and motivated Promotion Administrator to join our PnP Online team. This role is responsible for managing the end-to-end promotions process across our online channels, ensuring all promotions are accurately loaded and executed so that customers receive the full benefit of our key business offers.
• As a central link between our online category management, merchandising, and support teams, you will play a vital role in ensuring that promotions run smoothly, are visible to customers, and function seamlessly from start to checkout.

Minimum requirements

• Proven administrative experience in a retail or e-commerce environment (essential).
• High proficiency in Microsoft Excel (advanced).
• SAP and CMS experience advantageous but not essential.
• Previous experience in PnP buying or pricing teams will be considered an advantage

Competencies

Technical Skills:

• Advanced Microsoft Excel user.
• SAP and CMS experience advantageous.

Analytical Skills:

• Ability to work with complex documents and identify inconsistencies.
• Strong problem-solving and troubleshooting skills.

Personal Attributes:

• High attention to detail and methodical approach.
• Strong planning, organising, and multitasking abilities.
• Quick learner with adaptability to changing systems.
• Able to build effective working relationships across teams.
• Highly motivated and proactive with a customer-first mindset.
• Accurately record, load, and execute promotions in collaboration with the online category management and merchandising teams.
• Ensure all promotions are set up correctly and delivered to strict deadlines.
• Confirm that promotional pricing reflects accurately at checkout.
• Troubleshoot and resolve promotion issues, escalating to relevant support teams when required.
• Assist with resolving and escalating customer queries related to promotions from the call centre.
• Provide ongoing support to internal stakeholders to optimise the promotions process.

Closing date: 21 September 2025