Description

Job Summary:

• To ensure exposure of product/service, increased sales and achievement of targets by representing the company and its services to the trade at an in-store level and growing the customer base within the  forecourt.

Key Responsibilities and Deliverables:

Customer Experience Management

• Manage customer vetting and registration
• Manage rental process
• Gather feedback and suggestions from customers to continuously improve the rental service  Monitoring and managing inventory including the storing, tracking and maintenance of equipment

Inventory Management

• Monitoring and managing inventory including the;
• Storing
• Tracking
• Maintaining of equipment
• Charging devices

Managing & Ensuring Compliance

• Standards & Discipline Management
• Brand Management & Compliance onsite
• HSSE compliance
• Non-Compliance Escalation

Job Profile – Samsung Product Consultant August 2021 1

• Reporting and KPI’s

Delivery of Quality Reporting & Insights

• Feedback on what is working and what is not working, + Red flag escalations of issues encountered on the sites, + Speedy response to resolve issues that are encountered, + Provide insights gained from customer interactions

Administration

• Capture daily, weekly and monthly reports based on customer interactions and sales • Identify challenges and corrective actions
• Customer Satisfaction and Service
• Gather feedback from customer complaints, queries and requests and ensure resolution • Build and maintain strong working relationships

Key Competencies

• Organisational commitment
• Teamwork and collaboration
• Relationship building
• Agility
• Performance and results driven
• Continuous growth & improvement
• Resilience & stress management
• Service Excellence
• Analysis & problem solving
• Sales orientation
• Quality and detail excellence
• Communication

Requirements

• Minimum Qualifications: Matric
• Minimum Experience: 2-3 years’ experience in commission-based sales in Retail environment
• Knowledge, Skills & Abilities: Sales and Marketing knowledge
• Customer Service Skills
• Self management
• Effective administration and communication skills
• Knowledge and understanding of renewable energy
• Literacy – MS Office