What will make you successful in this role?

• 1st line business support helpdesk for systems like XPLAN via 4Me (Business processes and tools)Â
• System navigation and user supportÂ
• Investigate, analyse, resolve and advise on support issues in XPLAN support environment (not limited to but main focus)Â
• Building relationships with end users to continuously look at how we can improve their daily challenges
• Regression testing of UAT and production upgrades
• Conduct system monitoring & morning checks and mapping of accounts
• Proactive monitoring of daily recons to ensure client portfolios are always balanced
• Liaise with vendors to ensure timeous problem resolution
• Work with project teams to investigate complex issues, identify and implement solutions
• Work in partnership with other departments ensuring correct allocation of issues raised by the business
• Maintain appropriate levels of procedural documentation
• Adhere to appropriate departmental procedures and practices (such as auditing requirements, control procedures and incident management procedures)Â
• Communicate with end users and building relationships
• Data analysis: identify trends and recommend possible solutions

Qualification and experience

• Tertiary qualification or a relevant qualification
• XPLAN application experience (recommended)Â
• Problem solving exposure at business level
• Commitment to performing routine as well as investigation/analysis work tasks
• Ability to solve complex problems
• Understand and develop the business support team competency
• Financial Service / Stockbroking experience beneficial

Knowledge and Skills

• Business Requirements Definition
• Client Delivery and incident handling
• Problem Tracking Tool
• Reporting and Administration
• Technologies