Purpose of Position:

• Responsible for the performance of the Care Centre team and the Care Centre’s day-to-day functioning, ensuring operational goals are met, and high-quality standards are maintained.

Requirements:

• Relevant HPCSA/SANC registration (Required), Relevant Phlebotomy or Nursing qualification (Required)

Required Experience:

• 3 or more years’ experience as a Phlebotomist or similar position within a Pathology environment., Advanced understanding of phlebotomy procedures, Basic knowledge of MS Outlook, Basic knowledge of MS Windows, Basic knowledge of  Excel, Knowledge of OSH act

Key Responsibilities:

• Actively support People Management and other Central Support strategies and initiatives by ensuring both administrative and practical implementation of all business processes, policies and procedures.
• Conduct investigations relevant to direct reports and act as the complainant in disciplinary enquiries in collaboration with the People Partner.
• Create a positive and inspiring team culture within the Care Centre to ensure operational goals are met and high-quality standards are maintained.
• Ensure that direct reports execute Workday tasks/processes as and when requested by relevant support services teams.
• Identify improvement opportunities on-site and provide feedback to the Area Phlebotomy Manager.
• Identify soft skills development needs within the team and liaise with the Area Phlebotomy Manager to ensure the team receives the relevant development/coaching to deliver on operational goals, high-quality standards and exceptional customer service.
• Identify technical training needs within the team and liaise with the Area Phlebotomy Manager to ensure the team receives the relevant training/mentoring to deliver on high-quality standards.
• Maintain and improve employees’ performance in line with the BU and the organisation’s objectives by identifying employee goals, defining performance measurement, providing constructive performance feedback and appropriately addressing non-performance.
• Manage all Quality Control procedures in the Care Centre to ensure best practices are upheld.
• Manage the Care Centre’s overall expenses/budget (including MM and overtime) and ensure the correct allocation of funds.
• Monitor the team productivity and overall operational performance of the Care Centre and document/report monthly to the Area Phlebotomy Manager.
• Organise the workflow, schedule rosters, plan/approve leave, and appropriately delegate tasks where required to ensure operational goals are met and high-quality standards are maintained.
• Perform relevant technical and operational Care Centre tasks (and routine phlebotomy work where required) to support the efficient day-to-day functioning of the Care Centre.
• Regularly communicate the operational goals and vision to the team and ensure the team understands the goal and standard at which tasks should be delivered.
• Resolve problems and complaints on-site to ensure efficient operation in the Care Centre and escalate to Area Phlebotomy Manager as required.
• Responsible for the acquisition process (CV screening, interviewing and selection) and ensuring skilled and competent workforce capacity to meet operational goals and maintain high-quality standards.
• Train, onboard and help new employees adjust to the social and performance aspects of their position so they can quickly become productive, contributing team members.
• Update and maintain your own knowledge and understanding of the most recent people practices (people motivation and development, mentoring, performance management) and ensure the effective implementation thereof.

Closing Date:

2025/05/05