About the Role

• As a Pet Sales Consultant, you’ll be the voice of our brand—delivering exceptional customer experiences while driving growth in the Australian pet insurance market. You’ll handle inbound and outbound interactions with both existing and prospective customers, focusing on retention, and new policy sales.

Key Responsibilities:

Sales

• Promote pet insurance products via inbound and outbound calls.
• Identify customer needs and recommend suitable coverage options.
• Achieve individual and team sales targets while ensuring customer satisfaction.

Retention

• Engage existing policyholders to support their transition to their new product.
• Address questions and concerns and reinforce the value of keeping their pets insured.

Team Collaboration

• Participate in team meetings, coaching, and training.
• Share feedback and ideas to improve performance and customer experience.
• Participate in daily stand-up meetings.

Systems & Administration

• Accurately document customer interactions.
• Ensure compliance with internal procedures and regulatory standards.
• Escalate complex issues appropriately.

General

• Adhere to company policies and procedures.
• Perform other duties as required to support business success.

Job Requirements
What You’ll Need

• Minimum Grade 12 / National Senior Certificate.
• A genuine passion for pets (being a pet owner would be advantageous).
• Experience in sales, customer service, or a call centre environment.
• High emotional intelligence, empathy and a customer-first mindset.
• Strong communication skills in English—both verbal and written.
• Confidence to ask the right questions and understand customer needs.
• Computer literacy and multitasking ability.

Bonus Skills

• Excellent interpersonal and persuasion skills.
• Problem-solving mindset.
• Adaptability and resilience under pressure.