Description

Accountable for the Performance Management life cycle within SBV Services

• Provide support to the Head Talent and Performance in developing the strategic and operational Performance Management Framework and execute the relevant initiatives
• Design, implement and monitor Performance Management systems to enable employees understanding of SBV Services’ goals
• Establish and disseminate guidelines, templates, and manuals to enable all performance management initiatives and embed the change
• Support the link between strategic business objectives and business as usual activities by implementing a process for tracking progression from goal setting, mid-year reviews and year end evaluations linked to the talent initiatives
• Provide SME guidance and present on all performance related matters, attending management meetings, forums as well as union engagement sessions
• Lead initiatives for introducing and/or maintaining best practice

Responsible for the functioning and optimisation of the Performance Management System

• Manage the entire Performance Management system lifecycle, from inception to retirement, making informed decisions about stability, availability and reliability at each stage
• Own and manage the performance management system health to ensure optimal user experience
• Collaborate with Technology teams to identify, plan, and implement system improvements, upgrades, and enhancements
• Establish and maintain a structured process for ongoing system and query performance evaluation, identifying areas for enhancement and efficiency together with up-to-date system documentation, and workflows
• Maintain comprehensive documentation related to the system processes and procedures and foster a culture of knowledge sharing within the team to ensure smooth system implementation and maintenance
• Field and resolve all queries related to the system as well as the function providing SME guidance to seamlessly resolve and build the resolution into the necessary practice
• Conduct post-incident reviews to understand the root causes of system or query-related incidents, aiming to prevent their recurrence.

Responsible for the Risk and Governance within the function

• Develop and maintain a governance framework that defines roles, responsibilities, and decision-making processes related to system and functional ownership
• Identify potential risks and vulnerabilities associated with the function and develop risk mitigation strategies and contingency plans to minimize disruptions
• Review, recommend and implementing relevant policies, guidelines and/or operational regulations so that there is effective governance
• Stay informed about relevant industry regulations and compliance standards to ensure that systems meet all necessary compliance requirements and assist in audits as needed
• Subscribe and align to SBV Services’ ISO 9001:2015 Quality Management System standards, ensuring the department’s processes and quality management system is at all times within standard.
• Support SBV Services’ ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.

Continuous Improvement

• Support in the research and implementation of new PM methodologies, revisiting the current methodology for fit for purpose across the SBV Services group inclusive of template design, piloting, and implementation
• Review and revisit the methodology and approach for Bargaining Unit and implement accordingly
• Conduct research to identify and propose improvements in system performance, data management, and query efficiency
• Review the system in its entirety for relevance and proposing and piloting alternatives if required
• Regularly benchmark the performance methodology and processes against industry standards and best practices to identify gaps and areas for improvement
• Promote a culture of continuous improvement and learning by sharing insights and best practices with team members

MI Reporting, Dashboarding & Insights

• Compile and present reports detailing the status of Performance Management, trends, possible risks and mitigating actions for informed decision making
• Collate the necessary analytics and statistical data for performance management reporting, innovating the data retrieval processes as well as metrics periodically aligning to SBV Services’ evolving needs
• Collate data and provide monthly, quarterly, and ad-hoc reports in line with reporting standards, in terms of milestone progress reports.
• Audit closeout reports, reports on risk/challenges identification, recommended solutions, and quality of delivery.
• Partner with Technology to establish and implement dashboards and business intelligence reports to improve understanding, accessibility, and visibility.
• Generate regular reports on system performance, highlighting key metrics and trends. Share these reports with relevant stakeholders and use them to guide decision-making
• Subscribe and align to SBV Services’ ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard
• Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome

Stakeholder Management

• Support stakeholders in delivering performance management initiatives and pilots to support the business in achieving goals and strategy
• Partner with HR Operations as well as the Employee Relations department to provide stakeholders with guidance on poor performance counselling and identify, mitigate and report on the relevant trends that arise
• Collaborate with Learning & Development, craft relevant and value-adding training content which is to be taught throughout SBV Services from orientation through to separation
• Provide SME support to employees and HR Team/s by responding to queries on performance management initiatives and principles.
• Liaise and partner with relevant stakeholders to enable performance management across the business
• Establish and manage the vendor relationship in relation to the Performance Management module / system, escalating non-delivery against SLA performance criteria
• Establish and maintain partnerships with the union, shop stewards and similar to impart knowledge and education around managing performance the SBV Services way.
• Partake in union meetings as and when required, delivering a winning outcome for SBV Services and the performance management process in a fair and equitable manner.

Change and Culture Ambassador

• Lead from the front as an ambassador and executor of change initiatives such as embracing transformation and being an inspiring and ethical leader
• Motivate, direct and influence employee behaviour to achieve business goals during critical business periods to ensure continuity to operations
• Drive the SBV Services values while inspiring confidence and generating excitement, enthusiasm, and commitment toward the mission.
• Drive a clear and consistent message/narrative on a case for change to the initiatives that focus on performance management functions to secure buy-in

Requirements

Minimum Required Work Experience

• 3 years’ experience within a fast-paced environment which is Unionised of which:
• 2 years’ experience managing Performance Management
• 1 year within a supervisory role
• 1 year in successfully implementing projects
• SAGE Proficient advantageous

Minimum Required Qualification

• Bachelor’s Degree in BA, HR or similar