• Within your functional work stream, you deliver cost-efficient and effective People Services to employees and managers across the organization, consistently meeting all contracted Service Level Agreements (SLAs) and demonstrating a strong customer-oriented approach. You are expected to follow standard procedures and document all activities to ensure compliance with legal requirements and to achieve the desired efficiency gains.
• Accurately carry out all People transactional activities within the scope of your functional work stream, or provide Tier-1 call centre support to all employees and leaders across Tiger Brands.
• Maintain and monitor SLAs between the People Shared Services (PSS) Centre and business areas.
• Review and regularly develop or customize People reports and metrics to meet evolving business needs.
• Participate in regular meetings, invite stakeholders to PSSC functional work stream events, and encourage participation and feedback from the business to support SLA improvements.
• Keep business teams informed of any changes.
• Continuously update all stakeholders on process changes, system updates, and other relevant matters related to the PSSC area of responsibility.
• Serve as the Subject Matter Expert (SME) for functional work stream processes using the designated HCM system.
• Consistently deliver improved People administrative services.
• In accordance with the employment equity plan of Tiger Brands and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.

End Date: September 3, 2025