Key Performance Output

The successful candidate will be reporting to the Supervisor Passenger Services and will be responsible but not limited to the following:

• Proactively identify, resolve and escalate customers’ needs as and when required.
• Announce flights information.
• Participate in customer care projects and initiatives as and when required.
• Provide support to relevant stakeholders to ensure achievement of objectives.Â
• Build, support and maintain healthy, diverse internal and external relationships to ensure achievement of organisational goals.
• Capture information for trending purposes.
• Identify and escalate any system related errors.
• Escalate repeated Operational non-compliance.

Technical Skills and Experience

 The following skills and experience will be required:Â

• National Senior Certificate / Grade 12 is essential.Â
• 1-3 years’ experience in Business Operations recommended.
• Basic knowledge of Microsoft Office.