Job Purpose

• To provide a HR client service in respect of Human Resources and Payroll transactions on the HR Management System (SAP). To administer and provide guidance, support and development of HR Conditions of Service and administration related policies in line with legislation and policies, involving the accurate and timeous administration of remuneration and benefits according to the organisational policies and relevant legislation throughout the SARS employee’s life cycle.

Education and Experience

Minimum Qualification & Experience Required

• Relevant National Diploma / Advanced Certificate (NQF 6) AND 3 years’ related experience

Alternative

• Senior Certificate (NQF 4) AND 4 years’ experience

Minimum Functional Requirements

• 3-5 years HR and Payroll Administrative experience

Job Outputs:

Process

• Apply and utilise IT (SAP) related systems in a manner that contributes to efficient and effective service delivery and optimised quality.
• To clear system and ESS related rejections and errors, relating to locking and unlocking of the system, institute preventative measures.
• Calculate all in and out of service debt and implementation of measures to recover such debt to prevent bad debt to SARS (LWP, bursary, 24 hr terminations, ESS, deleted transactions, etc. Analyses debt and leave pay-outs.
• Constantly quality assures transactions and documents. Analyse reports and identify discrepancies. Conduct audits and make corrections and implement preventative measures. Audit compliance is taking place.
• Capturing and maintaining of transactions on SAP system () – Thus maintaining the SARS Payroll.
• Validate the risk of overpayment; confirm and check DOA, if the person who signed, is authorized to sign, as well as the alignment of the correct payment percentile and EE compliance.
• Compile submissions, correspondence, explanatory memorandums, conduct presentations on matters/ information relating to SARS conditions of service.
• Keep financial risk factors and information security in mind at all times in the performance of all day-to-day actions. Validate the risk of overpayment; confirm and check DOA.
• Conduct training and information sessions across the organisation to up skill and create awareness of use of HR systems and changes in benefits/Conditions of Service and HR Policies, field enquiries and support or assume role of local HRA/HRBP.
• To create customer awareness of data integrity e.g. Employee Self Service functionalities and outbound initiatives in respect of Medical Aid Dependants, Group Life Beneficiaries/GL Benefits Statement and Pension Fund Beneficiaries.
• Apply procedures to deliver set objectives to the best advantage of the functional work area.
• Drive mass outbound initiatives from time to time to ensure compliance with legislation, policies and procedures, keeping track of data and following up (e.g. IRP5 Data Compliance, Leave Compliance, Qualifications Compliance.
• Constantly align own work method to changes in work requirements, procedures, policies, processes, and delivery systems to meet contracted targets or set timelines.
• Ensure quality of work content, quick turnaround, prioritise, minimise mistakes and continuously improve quality, service and standards.
• Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
• Keep up to date records of completed work.
• Apply and utilise IT related systems in a manner that contributes to efficient and effective service delivery and optimised quality.
• Quality assure documents or work content to ensure accuracy, correct calculation, validity and completeness of data and information and minimise mistakes.
• Interacting with internal and external stake holders (GEPF, Group Life, Medical Brokers, Attorneys, Department of Labor.
• Communication of transactional outputs and queries in area of work according to policies and quality requirements.
• Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
• Contribute to the successful implementation of change initiatives by providing support in area of work.
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.

Governance

• Constantly interpret and align work with policies, procedures, legislation and processes to ensure and drive compliance.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.

People

• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
• Drive own performance and development to achieve and improve on work outputs in line with required response time, quality and service delivery standards.

Finance

• Adhere to specified policies, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.

Client

• Advise and address more complex queries that come from HR Call centre/HRBP’s/Regional HR and clients, relating to payroll, Remuneration and Conditions of service.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, quick and error free.

Behavioural competencies

• Honesty and Integrity 
• Fairness and Transparency
• Accountability
• Conceptual Ability
• Trust
• Respect
• Attention to Detail
• Building Sustainability

Technical competencies

• Risk Awareness
• Handling High Volume Transactions
• Functional Policies and Procedures
• Presentation Skills
• Practice and process facilitation skills
• Computer Literacy
• Quality Orientation