Jobs

Operations General Manager at MORE Family Collection

  • Job Type Full Time
  • Qualification Bachelors
  • Experience 10 years
  • Location Gauteng
  • City Johannesburg
  • Job Field Administration / Secretarial&nbsp

Operations General Manager at MORE Family Collection

Operations General Manager

KEY RESPONSIBILITIES

Multi-Property Leadership & Strategic Alignment

  • Directly manage General Managers across properties.
  • Lead regular site visits, performance reviews, and weekly GM check-ins. Lead monthly GM Connect and provide feedback to leadership on each of the businesses.
  • Develop and implement strategies to maximise efficiency, profitability, and guest satisfaction

Brand & Guest Experience Oversight

  • Ensure consistent delivery of the brand promise across diverse locations.
  • Identify guest experience gaps and drive improvement plans collaboratively with Group Guest Experience Manager.
  • Promote innovation and guest-centric service design across properties.

Financial Performance & Business Planning

  • Monitor and evaluate the financial performance of all properties, identifying areas for improvement and implementing corrective actions
  • Collaborate with the MFC Finance team to develop group-wide budgets and financial plans
  • Oversee the preparation and presentation of financial reports for all properties, highlighting key financial metrics and performance indicators.
  • Identify and mitigate financial risks at the group level, ensuring the financial stability and compliance of all properties
  • Provide training and development opportunities for General Managers to enhance their financial literacy and understanding of budget management
  • Support implementation of group-wide pricing, revenue, and cost-efficiency strategies.

Talent Development, Culture & Succession

  • Mentor GMs and leadership pipeline candidates for long-term succession.
  • Promote a culture of empowerment, accountability, and values alignment.
  • Collaborate with Group HR to effectively communicate and adhere to HR policies and procedures across all properties, including recruitment, training, performance management, and employee relations.
  • Foster a collaborative and positive work environment, encouraging teamwork and professional growth.

Compliance

  • Ensure legal, labour, health and safety and other compliance requirements across all sites.
  • Conduct internal audits and lead corrective action planning where necessary.

Supplier Management

  • Oversee and manage contract stipulations with third-party vendors and service providers to ensure quality delivery, compliance, and value.
  • Manage contracts for IT, Maintenance and Facilities, Artist Residency, Interiors, Landscaping, and Galleries.
  • Collaborate with various points of contact within the support office, depending on which of the contracts are applicable.

Reporting, Stakeholder Engagement & Support

  • Report monthly to the Group Operations Manager on key KPIs and operational updates and risks.
  • Collaborate with support teams (HR, Finance, Sales, Marketing, Procurement).
  • Represent the group in industry forums and community partnerships where applicable.

Required Skills & Experience:

  • Degree in Hospitality Management, Business Administration, or equivalent
  • Minimum 10 years in hospitality with 5+ in senior multi-property or regional leadership
  • Experience in both urban hotel and remote lodge environments strongly preferred
  • Strong grasp of South African tourism, labour, and hospitality compliance landscape
  • Flexibility to travel between Cape Town and remote regions regularly
  • Proven leadership across multiple hospitality operations
  • Strategic and analytical thinker with operational agility
  • Strong commercial and financial management ability
  • Ability to lead diverse teams across geographies and contexts
  • Excellent communication, coaching, and presentation skills
  • High emotional intelligence and adaptability

Method of Application

Interested and qualified? Go to MORE Family Collection on more.simplify.hr to apply

Leave a Comment