- Job Type Full Time
- Qualification Bachelors
- Experience 10 years
- Location Gauteng
- City Johannesburg
- Job Field Administration / Secretarial 
Operations General Manager at MORE Family Collection
Operations General Manager
KEY RESPONSIBILITIES
Multi-Property Leadership & Strategic Alignment
- Directly manage General Managers across properties.
- Lead regular site visits, performance reviews, and weekly GM check-ins. Lead monthly GM Connect and provide feedback to leadership on each of the businesses.
- Develop and implement strategies to maximise efficiency, profitability, and guest satisfaction
Brand & Guest Experience Oversight
- Ensure consistent delivery of the brand promise across diverse locations.
- Identify guest experience gaps and drive improvement plans collaboratively with Group Guest Experience Manager.
- Promote innovation and guest-centric service design across properties.
Financial Performance & Business Planning
- Monitor and evaluate the financial performance of all properties, identifying areas for improvement and implementing corrective actions
- Collaborate with the MFC Finance team to develop group-wide budgets and financial plans
- Oversee the preparation and presentation of financial reports for all properties, highlighting key financial metrics and performance indicators.
- Identify and mitigate financial risks at the group level, ensuring the financial stability and compliance of all properties
- Provide training and development opportunities for General Managers to enhance their financial literacy and understanding of budget management
- Support implementation of group-wide pricing, revenue, and cost-efficiency strategies.
Talent Development, Culture & Succession
- Mentor GMs and leadership pipeline candidates for long-term succession.
- Promote a culture of empowerment, accountability, and values alignment.
- Collaborate with Group HR to effectively communicate and adhere to HR policies and procedures across all properties, including recruitment, training, performance management, and employee relations.
- Foster a collaborative and positive work environment, encouraging teamwork and professional growth.
Compliance
- Ensure legal, labour, health and safety and other compliance requirements across all sites.
- Conduct internal audits and lead corrective action planning where necessary.
Supplier Management
- Oversee and manage contract stipulations with third-party vendors and service providers to ensure quality delivery, compliance, and value.
- Manage contracts for IT, Maintenance and Facilities, Artist Residency, Interiors, Landscaping, and Galleries.
- Collaborate with various points of contact within the support office, depending on which of the contracts are applicable.
Reporting, Stakeholder Engagement & Support
- Report monthly to the Group Operations Manager on key KPIs and operational updates and risks.
- Collaborate with support teams (HR, Finance, Sales, Marketing, Procurement).
- Represent the group in industry forums and community partnerships where applicable.
Required Skills & Experience:
- Degree in Hospitality Management, Business Administration, or equivalent
- Minimum 10 years in hospitality with 5+ in senior multi-property or regional leadership
- Experience in both urban hotel and remote lodge environments strongly preferred
- Strong grasp of South African tourism, labour, and hospitality compliance landscape
- Flexibility to travel between Cape Town and remote regions regularly
- Proven leadership across multiple hospitality operations
- Strategic and analytical thinker with operational agility
- Strong commercial and financial management ability
- Ability to lead diverse teams across geographies and contexts
- Excellent communication, coaching, and presentation skills
- High emotional intelligence and adaptability
Method of Application
Interested and qualified? Go to MORE Family Collection on more.simplify.hr to apply
Leave a Comment