Job Description
This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
Will assist with managing queues and reducing pressure on Branch staff.
Will assist customers on digitally enabled device with their requested digitally enabled transaction:
Providing reading information
Self-service guidance
Submission process through customer’s own or branch self-service device (where applicable
Call centre details
Minimum Requirements:
National Senior Certificate or Equivalent NQF 4
Competencies:
Customer Service: Strong interpersonal and customer-focused approach
Communication: Excellent verbal skills
Problem-Solving: Quick and effective issue resolution
Situational Awareness: Observant and responsive to customer needs
Technical Proficiency: Familiarity with digital processes
Physical Stamina: Ability to stand and perform physical tasks
Flexibility: Willingness to work varied shifts
Multi-lingual: English and another language
Skills
Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
Collaborates
Communicates Effectively
Demonstrates Self-Awareness
Drives Results
Ensures Accountability
Manages Complexity
Optimizes Work Processes
Organizational Savvy
Education
Matriculation Certificate (Matric)
Closing Date
17 September 2025
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