KEY RESULT AREAS

• Lead the UX design team across multiple squads
• Ensure the highest levels of consistency and quality across all UX projects.
• Collaboration: Work closely with product owners to define user experience goals.
• Communication with BA’s, Dev leads and other team members to ensure designs are feasible and implemented accurately.
• Participate in UX Team development processes and stand-ups.
• User Testing: Assist in planning and assisting in usability tests and other design research activities. Take the user feedback and iterate designs accordingly to enhance user experience and satisfaction.
• Innovation: Stay abreast of UX trends, tools, and technologies. Propose innovative design solutions that enhance user experience and drive digital banking forward.
• Mentorship: Mentor designers, providing guidance and feedback to help them grow in their UX design skills.
• Reports into the Head of UX

ROLE REQUIREMENTS

• Minimum 8 years of experience in UX/UI/Product design, specifically in the banking or financial services industry.
• Minimum 2 years of experience leading a team of designers.
• Relevant Qualification in Design, Human-Computer Interaction, or a related field.
• Extensive experience in UX design and proven track record in a leadership role.
• Expert level skills in Figma (Including but not limited to:
• Design system architecture,
• General file hygiene
• Creating assets from scratch,
• Ensure clear and consistent naming for layers and components,
• Create, edit and apply, variants, variables, and interactions to manage different states, density modes, and layouts
• High level of competency in Jira and Confluence.
• Strong understanding and at least a medium level of competency in using AI tools in UX.
• Strong understanding of user-centered design principles.
• Proven ability to develop and implement UX strategies.
• Excellent leadership, communication and presentation skills, with the ability to articulate design decisions and user research findings to various stakeholders.
• Ability to influence stakeholders at all levels.
• Continued education certification – Advantageous.
• Demonstrable success stories as a leader of your team.
• A strong portfolio showcasing a wide range of UX design projects, including workflows, wireframes, and user interface designs.

Skills

• Action Planning, Agile Project Management, Computer Literacy, Customer Value Proposition Development, Data Compilation, Evaluating Information, Executing Plans, IT Implementation, Market Analysis, Market Research Analysis, Product Development

Competencies

• Business Insight
• Collaborates
• Cultivates Innovation
• Customer Focus
• Decision Quality
• Drives Results
• Ensures Accountability
• Manages Ambiguity

Education

• NQF Level 7 – Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

21 January 2026 , 23:59