Key Responsibilities:

• Welcome and assist customers, creating a positive first impression.
• Identify customer needs and direct them to the appropriate support or service.
• Provide accurate information on bank products, services, and policies.
• Resolve basic queries independently while upholding ethical standards.
• Support smooth branch operations and maintain a clean, professional environment.

Qualifications

• National Certificate (NQF5) or equivalent qualification

Experience

• 1-2 years of branch banking experience, focusing on customer service
• Excellent communication and interpersonal skills
• Proficiency in computer systems, including banking software
• Strong problem-solving abilities and attention to detail
• Customer-centric mindset with ability to work in a fast-paced environment
• Basic knowledge of banking products and services (preferred)
• Fluency in English and other local languages (advantageous)