Role and Responsibilities
Expectations:

• Excellent written and verbal etiquette.
• Excellent attention to detail
• Work well under pressure in an ever-changing environment.
• Ability to follow predefined procedures/LLD/project plan
• Ability to meet deadlines and complete tasks within Project plan or customer SLA
• Ability to read/write knowledge base resources to resolve problems
• Positive attitude towards business and colleagues.
• Consistent, prompt delivery of tasks allocated.
• Punctuality when keeping appointments, effective time scheduling and management
• Ability to share knowledge and upskill others
• Well-presented/groomed to ensure professionalism at all times.
• Be prepared to perform overtime work both planned and unplanned, when required.

Key Duties and Responsibilities

• The ability to quickly identify and remediate networking problems within the LAN, WLAN and WAN.
• The ability to design/implement/configure/troubleshoot Firewalls, Routers, Switches and AP’s
• An understanding of Network Security including industry best practices.

Vendor Proficiency

• FortiNet/Palo Alto – Security, Wireless, Reporting & Manager
• Cisco – Routing, Switching, Wireless, Security
• Ubiquity – Wireless
• HP/Aruba – Switches, Wireless

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Matric and N+ is essential
• CCNA/CCNP or equivalent certification
• Bachelor’s degree in Computer Science or Information Technology Diploma (Beneficial)

PREFERRED SKILLS

• Should have proven excellence as a Network Engineer or in another relevant position in the MSP environment.
• Excellent communication, both verbal and written
• Ability to manage Customer requests/escalations in quick succession
• Ability to form customer relationships
• Good understanding of WAN and LAN Infrastructure’s
• 1-3 years’ experience