WHAT WILL YOU DO

• Quote and assess damage against a provided or requested quotation.
• Decide whether to replace/ repair part/ use aftermarket spares when warranty has expired.
• Refer to expert if required.
• Generate claims report and communicate the outcome with client and intermediary.
• Determine market value of vehicle for settlement (valuation).
• Determine outstanding finance details, release settlements and documents to salvage inventory.
• Authorise for repair, cash, replace or write-off.
• Complete investigative report.
• Make notes on systems, process claims and upload documents.
• Required to load the order amendments.
• Responsible to sign off the final cost (FC).
• Responsible for posting claims to care.
• Handle complaints, queries and interaction with clients, intermediaries, service providers, internalstakeholders’ relationship managers, claims committee and options from underwriters.

Accountable to handle for the following claim types:

• Driveable and Non-Driveable car / Ldv
• Non-structural and structural damaged car / Ldv
• Mechanical
• Radio equipment and locks
• Accessories, tyres, rims
• Screening of merits

QUALIFICATION AND EXPERIENCE

• Degree, Diploma or Certificate in Mechanical related studies or Automotive/ equivalent Mechanical orAutomotive Body Repair Qualification (e.g. Qualified Panel Beater, Mechanic, Spray Painter, etc.)
• VDQGBSA membership
• Abuntex / Audatex Trained
• 3 years’ experience in motor assessing
• Technical skills & policy wording interpretation, product training and claim system training obtained throughvarious training and courses would be advantageous.
• Attained product training in the following areas:
• Motor modules for PL, C/L and Agri
• Specialised motor product C/L and Agri
• Principle of insurance
• Technical skills obtained through training and courses in the following areas:
• Introduction to motor
• Claims handling procedure
• VDQ qualification
• System training on the following:
• Online systems
• Claims Centre
• BPM
• RSS
• Mainframe
• JDE
• Audatex and Abuntex
• Photo viewer

SKILLS

• Telephonic, negotiation and conflict handling skills
• Basic business ethics and financial principles related to claims
• Time management
• Change management

COMPETENCIES

• Analytical Thinking
• Information Seeking
• Directiveness
• Initiative
• Flexibility
• Customer Service Orientation