What will make you successful in this role?

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4
• Leadership Qualification Advantageous

Minimum Experience

• Minimum 3 years in the STI environment
• Minimum 3 years in the Emergency Call centre / Call centre

Deliverables include, but will not be limited to

• Ability to work under pressure and meet deadlines.
• Strong organisational skills with attention to detail.
• Systems thinking and methodical approach to problem-solving.
• Strong process orientation and ability to follow through on tasks.
• Analytical skills with the ability to identify and implement process improvements.
• Good reporting and communication skills
• Written and verbal skills.
• Results oriented.
• Able to develop and build world class team.
• Coaching, quality, and compliance.
• Highly proficient in dealing with clients at all levels.
• Supervisory Skills.
• Self-motivated to inspire others and motivation to excel.

Competencies Required

• Adaptable: Comfortable working in a dynamic and fast-paced environment.
• Proactive: Takes initiative and identifies opportunities for improvement.
• Collaborative: Works well in a team and communicates effectively with clients at all levels.
• Resilient: Ability to work under pressure while maintaining high standards of work.
• Empathetic: Ability to empathise and apply sense of urgency in all interactions.
• flexible hours and Punctual.
• Strong analytical and problem-solving skills.
• Highly proficient in dealing with customers at all levels.
• Attention to detail.
• Active listening skills
• Excellent administration skills