Job Purpose:

• To ensure the efficient coordination of the authorization process and provide accurate, professional administrative and financial support to the unit, enabling a smooth workflow, effective patient care, and alignment with Cancercare’s CARE values.

SKILLS, KNOWLEDGE, AND EDUCATIONAL PROFILE

Skills:

• Time management and organizational skills – Excellent time management and organizational skills are needed to optimize provider schedules, manage patient flow, and meet deadlines.
• Strong communication (verbal and written) – Strong verbal and written communication skills are necessary for interacting with patients, colleagues, and for documenting information          accurately.
• Problem-solving and analytical ability – The ability to handle patient concerns, resolve conflicts, and troubleshoot issues that arise in a busy office environment is important.
• Computer Skills – Strong computer literacy, including Microsoft Office Suite and specific EHR systems, is vital for administrative tasks.
• Attention to detail and accuracy
• Planning and prioritization skills
• Customer Service – The ability to greet patients, answer questions professionally, and maintain a friendly and compassionate demeanor is key.

Minimum Education:

• Grade 12 (Matric)
• Relevant Diploma with Mathematics and or Accounting.
• Computer literacy (Microsoft Office 365).

Minimum Experience:

• 2 years in a medical environment, including knowledge of ICD-10 coding and medical aid authorization processes (oncology background advantageous).