Jobs

Master Data Operations Specialist at SoluGrowth Pty Ltd

  • Job Type Full Time
  • Qualification Matric
  • Experience
  • Location Gauteng
  • Job Field Data, Business Analysis and AI&nbsp , ICT / Computer&nbsp

Master Data Operations Specialist at SoluGrowth Pty Ltd

Master Data Operations Specialist

Key Responsibilities:

Incident and Bug Management:

  • Receive, log, and prioritize bug tickets reported by end-users or identified through monitoring systems.
  • Conduct thorough diagnosis to pinpoint the root cause of bugs, followed by the implementation of effective fixes.
  • Execute rigorous validation testing to confirm that applied corrections fully resolve issues without introducing new defects.
  • Communicate clear updates and resolutions to affected users throughout the process.

Change Request Management:

  • Analyze change requests comprehensively, assessing both their technical and functional implications.
  • Collaborate effectively with stakeholders to prioritize requests based on their strategic impact and urgency.
  • Design, develop, and meticulously test new features or requested modifications.
  • Plan and execute the deployment of changes in close coordination with relevant teams to minimize operational disruptions.
  • Preventive Maintenance and Improvements:
  • Proactively monitor application performance to identify and seize opportunities for optimization and continuous improvement.
  • Apply essential software updates and security patches to maintain the application’s currency and security posture.
  • Update technical and user documentation accurately to reflect all changes and improvements implemented.

Support and Assistance:

  • Provide direct technical support to end-users, assisting them in resolving issues and ensuring efficient application usage.
  • Organize and deliver comprehensive training sessions for both existing users and new recruits on application features and best practices.
  • Collaboration and Communication:
  • Work in close synergy with other crucial IT teams, including development, testing, and infrastructure teams.
  • Maintain regular and transparent communication with stakeholders, providing updates on progress, addressing challenges, and highlighting achievements.

Change Management:

  • Plan and meticulously coordinate application changes to ensure minimal impact on ongoing business operations.
  • Proactively identify and mitigate risks associated with all changes and updates to the master data environment.

Required Experience:

  • Demonstrable proficiency with SQL Server and SQL Server Integration Services (SSIS).
  • Hands-on experience with Semarchy xDM for robust master data management.
  • Familiarity with systems hosted on Windows 11 environments.
  • Strong understanding and practical experience leveraging Azure DevOps for comprehensive development activities, including source code management via Git, task tracking using Work Items, and deployment automation through Pipelines.
  • Experience utilizing Jira-based ticketing systems for effective management of data-related bug and change requests (“MDM Incident” and “MDM Request”).

Understanding of Data and Business Context:

  • Solid knowledge of master data consolidation, authoring, and distribution principles.
  • Ability to effectively work with master data across six critical business domains: Client, Product, Finance, Location, Structure, and Nomenclature.
  • Experience and capability to interact effectively with governance teams composed of business users for each master data domain, contributing to data quality and policy discussions.
  • Experience managing data from multiple, diverse data providers (currently 15 different sources) and catering to various data consumers, primarily BI tools, with an expectation of growing usage by other company-managed software.

Method of Application

Interested and qualified? Go to SoluGrowth Pty Ltd on solugrowth.mcidirecthire.com to apply

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