- Job Type Full Time
- Qualification Matric
- Experience
- Location Gauteng
- Job Field Data, Business Analysis and AI  , ICT / Computer 
Master Data Operations Specialist at SoluGrowth Pty Ltd
Master Data Operations Specialist
Key Responsibilities:
Incident and Bug Management:
- Receive, log, and prioritize bug tickets reported by end-users or identified through monitoring systems.
- Conduct thorough diagnosis to pinpoint the root cause of bugs, followed by the implementation of effective fixes.
- Execute rigorous validation testing to confirm that applied corrections fully resolve issues without introducing new defects.
- Communicate clear updates and resolutions to affected users throughout the process.
Change Request Management:
- Analyze change requests comprehensively, assessing both their technical and functional implications.
- Collaborate effectively with stakeholders to prioritize requests based on their strategic impact and urgency.
- Design, develop, and meticulously test new features or requested modifications.
- Plan and execute the deployment of changes in close coordination with relevant teams to minimize operational disruptions.
- Preventive Maintenance and Improvements:
- Proactively monitor application performance to identify and seize opportunities for optimization and continuous improvement.
- Apply essential software updates and security patches to maintain the application’s currency and security posture.
- Update technical and user documentation accurately to reflect all changes and improvements implemented.
Support and Assistance:
- Provide direct technical support to end-users, assisting them in resolving issues and ensuring efficient application usage.
- Organize and deliver comprehensive training sessions for both existing users and new recruits on application features and best practices.
- Collaboration and Communication:
- Work in close synergy with other crucial IT teams, including development, testing, and infrastructure teams.
- Maintain regular and transparent communication with stakeholders, providing updates on progress, addressing challenges, and highlighting achievements.
Change Management:
- Plan and meticulously coordinate application changes to ensure minimal impact on ongoing business operations.
- Proactively identify and mitigate risks associated with all changes and updates to the master data environment.
Required Experience:
- Demonstrable proficiency with SQL Server and SQL Server Integration Services (SSIS).
- Hands-on experience with Semarchy xDM for robust master data management.
- Familiarity with systems hosted on Windows 11 environments.
- Strong understanding and practical experience leveraging Azure DevOps for comprehensive development activities, including source code management via Git, task tracking using Work Items, and deployment automation through Pipelines.
- Experience utilizing Jira-based ticketing systems for effective management of data-related bug and change requests (“MDM Incident” and “MDM Request”).
Understanding of Data and Business Context:
- Solid knowledge of master data consolidation, authoring, and distribution principles.
- Ability to effectively work with master data across six critical business domains: Client, Product, Finance, Location, Structure, and Nomenclature.
- Experience and capability to interact effectively with governance teams composed of business users for each master data domain, contributing to data quality and policy discussions.
- Experience managing data from multiple, diverse data providers (currently 15 different sources) and catering to various data consumers, primarily BI tools, with an expectation of growing usage by other company-managed software.
Method of Application
Interested and qualified? Go to SoluGrowth Pty Ltd on solugrowth.mcidirecthire.com to apply
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