Key Performance Output

The successful candidate will be reporting to the Local Airport Manager and will be responsible but not limited to the following:

• Facilitate and regulate capacity for each process and highlight any pressure points in terms of passenger and aircraft flow.
• Monitor and manage process and system efficiency within terminal operations (queuing and processing times) and recommend/implement remedial action where needed. Monitoring and approving the use of shared equipment, including gates, ticket counters, baggage carousels to ensure critical equipment and infrastructure is available during irregular activity.
• Provide view and make recommendations in terms of impact and availability of terminal infrastructure.
• Manage all airport functional areas’ capacity (landside, terminal and remote sites) through coordinating with infrastructure maintenance and development projects to achieve a high level of infrastructure availability in a safe operating environment.
• Identify customer experience enhancement opportunities, develop and implement appropriate initiatives, through survey results.
• Collaborate, direct and coordinate stakeholders to ensure passengers are processed efficiently.
• Build, support and maintain healthy diverse internal (peers, unions, team) as well as external (service providers etc.) relationships and implement remedial actions required to ensure achievement of organisational goals.
• Drive and implement regional integration plans of the airports.
• Implement company’s quality management system (ASQ, AQI, QMS, SFS, etc) timeously and ensure that all non-conformances are addressed effectively.
• Manage and monitor all airport activities inclusive of terminal and remote property assets/facilities.
• Monitoring the performance of Airlines, tenants, concessionaires to ensure their adherence to airport rules and regulations and proposing remedial action.
•  Ensure compliance to relevant statutory/legislative regulations, SOP’s, operational standards, policies and practices applicable i.e Security, OHS, Environment, SACAA, Finance and Procurement.
• Manage departmental and teams’ performance as per required standards.
• Participate in the compilation of annual operational budgets and monitoring of expenditure against budget and amendments to forecast if needed.
• Collate and compile, submit and present comprehensive monthly management reports.

Technical Skills and Experience

The following skills and experience will be required:

• Bachelor’s degree (3 years – 360 credits) in Business administration / Operations management / Logistics or a related field, NQF level 7 is essential.
• Bachelor Honors degree in Business administration / Operations management / Logistics or a related field, NQF level 8 is advantageous.
• 5 years’ Airport/ relevant operations experience is essential.
• 3 years’ Supervisory/ Team leader experience is essential.
• Code B; Motor vehicle license.