- Job Type Full Time
- Qualification Bachelors , Matric
- Experience 8 years
- Location Western Cape
- City Cape Town
- Job Field Logistics 
Manager, Senior, Client Retention, Air & Sea at DSV
Manager, Senior, Client Retention, Air & Sea
Main Purpose of the Role:
- To manage and head up the Client Retention Team which includes the Account managers, Estimates and the On-site team.
- To drive KPIs, business processes and support the commercial team on our Protect, Grow and Innovate strategy.
Job Related Requirements:
- Gr12
- Relevant Tertiary Qualification will be an advantage
- Minimum of 8 years’ experience in Freight Forwarding
- Must have at least 5 years of senior management & people experience
- 2 years Client facing experience
- Must have financial experience e.g. Rates and Debtors
- Experience in estimates an advantage
- Valid driver’s license with own reliable vehicle
Electives:
- Understanding of accounts and international freight forwarding across all modes of transport
- Sales & Commercial training Courses
- Risk experience
- Presentation Experience
- Conflict resolution
- Must be fluent in English and Afrikaans, both written and verbal
- Must have a high standard of business writing skills
- Forward Thinking
- Solution Orientated
- Strong Interpersonal skills and the ability to communicate at all levels
- Self-motivated and willing to use initiative
- Affinity for working with people
- Taking responsibility and accountability
- Assertive
Duties and Responsibilities:
- Manage and support the Key Account Management team, Estimates and On-Site team
- Drive key delievrables and KPIs within these teams
- Support business requirements
- Drive and deliver on growth targets within the Retention Client Base
- Build and develop relationships with the Gauteng client base
- Drive efficiencies and identify, manage and mitigate risk
- Managing people’s performance and growth to create a sustainable business environment
- Develop and initiate industry and product relevant solutions and best practice to differentiate DSV as market leaders.
- Ensure service excellence by recruiting and developing high performance team members.
- Compile budgets in order to forecast accurately and plan for sales and operational planning.
- Lead the retention team in line with the company’s strategic initiatives within and across business units.
- Effectively interact / liaise with relevant stakeholders in order to achieve excellent service levels to the client
Method of Application
Interested and qualified? Go to DSV on jobs.dsv.com to apply
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