Job Description

Mission/ Core purpose of the Job:

• Lead the strategic design and execution of MTN’s postpaid pricing roadmap to drive market leadership, profitability, and customer value. This role demands a visionary thinker with deep commercial acumen, capable of influencing executive decisions and shaping the future of pricing in a highly competitive telecom landscape.

Responsibilities

Context:

• Highly dynamic and fluctuating telecommunications industry
• Positioning of MTN as leading telecommunications player in the market
• Within the dynamic legal, regulatory and commercial environment of South Africa
• Highly competitive market with new and established competitors
• Fast moving industry
• Ongoing technology advancements
• Changes in customer behaviour
• Dynamic business environment
• Well established MTN Brand

Key Performance Areas:

Task Complexity:

Operational Planning

• Align operational Pricing objectives for the relevant areas with overall strategic roadmap. Consider the long term (1-2 years) implications of actions from a broad perspective including long term positioning
• Drive best practice, continuous improvement and innovation at process and procedure level
• Construct, implement and improve methods, processes and systems to enhance effectiveness and meet organisational goals in terms of pricing
• Identify innovative ways to use minimum resources to achieve maximum outputs
• Develop the functionality of the department by improving processes continuously
• Sharing and working together as a Pricing team and continuously having knowledge share sessions

Pricing Implementation

Roadmap Projects

• Work with internal stakeholders and the broader Business Support team namely Product & Innovation, Network Group, IS, Sales Teams,Regulatory as well as Strategic Marketing teams and Finance in the development and execution of product and pricing
• Provide and validate main strategic assumptions for all business cases in the organisation to ensure alignment with MTN’s Business Plan and strategy
• Effectively manage pricing projects as required
• Communicate regularly and coordinate pricing initiatives, assumptions and input with Consumer Segment, Product, Finance & Regional Marketing
• Consider the impact of solutions on other areas of the business, as well as the interdependency of units
• Develop and maintain a pricing framework and methodology in the organisation
• Develop and manage tools and models to assess MTN SA’s key value drivers and provide ad hoc analytical support to assess key strategic decisions’ economic and commercial impact (e.g., major investments, disruptive products or pricing plans)
• Support senior management in conducting research around product and business solution pricing
• Ensure integration and consistency of product pricing
• Act as an organisational Pricing Business Analyst and deal with queries and provide advice around pricing
• Apply and share knowledge around pricing regulation
• Manage pricing requests as required
• Provide quantification of new revenue streams and ensure that they are value creative to the organization
• Consider the impact of solutions on other areas of the business, as well as the interdependency of units

ICASA Lodgments

• Schedule and prioritise lodgements
• Review marketing plans and RDS from segment/product and ensure that the rate card is complete.
• Prepare the lodgement of new price plans, products and services and liase with legal & Regulatory to ensure compliance in terms of the lodgement with ICASA.
• Consider the impact of promotional activities and tariff changes on regulatory requirements and MTR agreement when preparing lodgements
• Review SP notifications to ensure that all pricing elements are correct.
• Documentation of detailed lodgement process including 6 month reviews
• Support Legal and Regulatory with ad hoc request on tariff trends, affordability and CPI comparisons

Tariff maintenance

• Own and distribute and update Annex A from a centralised pricing repository.
• Documentation of migration tables and keeping them current with new price plans and business rules.
• Create and update rate cards for new and existing price plans.
• Improve efficiencies by rate automation process in conjuction with RA, which includes the evaluation ad adoption of a formalised database which can replace the existing Excel models.
• Explore building a database with all price plans and products , revamp excel workbook with tariffs.

Analytics, Reporting and Business Planning

• Shape long-term pricing strategy aligned with MTN’s growth ambitions.
• Anticipate market shifts and proactively adjusts pricing models.
• Contribute to Price Plan profitability analytics, and financial impact of proposed changes, .
• Pricing/Revenue Reporting for respective Pricing portfolio . Monthly rate and traffic analyses.
• Research and stay updated with pricing trends in the industry
• Constantly monitor and evaluate competitor activity and influence on product pricing, gaining an understanding of their pricing strategy and put contingency plans in place. Conduct research to assess competitive landscape in consumer markets to be considered in creation of product and solution portfolio
• Pricing and Product assumptions input to quarterly Revenue Forecasting and annual Budgeting process for Pricing portfolio.

Customer Satisfaction

• Ensure Value propositions and service delivery in line with needs of the business
• Understand customer needs and develop and fine-tune value proposition and systems accordingly
• Identify trends and patterns pertaining to customer requests and ensure continuous improvement as an important element of service delivery

Business Analysis

• Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Supervisory / Leadership / Managerial Complexity:

• Deploy and redeploy resources to get the work done
• Build and enforce a customer centric approach
• Encourage and support collaborative teamwork
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Have the self insight and flexibility to adapt to different situations
• Manage boundaries that separate units in order to optimise workflow
• Living the MTN Brand – changing and influence employees behaviour

Role Complexity:

• Ongoing interface with all departments in the organisation to promote the goals of Pricing Research and Intelligence business unit.

Lateral Dimensions:

• Creativities (improvement/innovation inherent)
• Apply market research in an optimal way to add as much value as possible to other areas of the business
• Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage
• Recommend innovative solutions to enhance MTN performance
• Deploying and redeploying resources in the most effective way
• Make continuous improvements at system, process and procedure level
• Explore innovative ways to manage and build the MTN Brand through pricing structures
• Negotiation of best deals with vendors and service providers
• Establish sound relationships with all other business areas
• Identify innovative ways to use minimum resources to achieve maximum outputs
• Identify and exploit new opportunities to grow the business further
• Encourage continuous improvement
• Proactively seek information on business issues, particularly outside the Marketing Support unit which may impact on the unit
• Implement cost-saving activities

Vulnerabilities (control span)

• Limited resources
• Evolution of technology
• Fluctuations in the market
• Competitive activity
• Reliance on the stability and availability of systems
• Ineffective support from key stakeholders
• Customer dissatisfaction
• Non-achievement of turnaround times
• Inappropriate processes resulting in delayed service to clients

Collaboration:

Responsibility towards:

• Direct reports: Pricing Analyst
• Matrix reports: None
• Key customers: Business Segment Management Team, Products and Services, Network Group, Sales Team,

Regional Marketing, CLM, Legal and Regulatory

• Key suppliers: Finance, Service Providers, Competitive Intelligence, Marketing Support Team
• Relations, etc.:

Discretionary Space:

• Independent thought and Judgment:
• Can set objectives for the unit
• Dissemination of information
• Implementation of Product pricing and projects
• Vendor and Service Provider Management
• Budget compliance
• Resource allocation
• System, process and procedure fine-tuning and development to achieve business objectives
•  
• Authorities:
• As per delegation of authority

Qualifications

Minimum Requirements:

Education:

• Minimum 4 years Degree in Accounting, Mathematics, Statistics, Actuarial Science or any related field
• Advanced degree (Master’s or PhD) in Business, Mathematics, Statistics, Actuarial Science, Economics, or related quantitative field preferred.
• Certifications in Accounting, Finance, Data Science, Strategic Pricing, or Advanced Analytics are advantageous.

Skills:

• Mastery of advanced analytics tools (Excel Macros, Python, SQL, Power BI) is required
• Exceptional strategic thinking, commercial judgment, and storytelling with data.
• Strong leadership, stakeholder management, and negotiation skills.
• Good level of Business Acumen. Able to drive business objectives through pricing and customer insights.

Global Experience Standards (5)

• Minimum of 5 years’ experience in using micro and macro-economic factors in building optimal pricing models
• Minimum of 5 years’ experience in a area of specialisation; with experience in supervising/managing others
• Experience in manipulating big data and conducting customer behavioral analysis
• Experience working in a medium to large organization
• Strategic Thinker.
• Good communication skills and able to interpret models results into valuable actionable business insights.

Training:

• Products and Services and Solutions
• Systems training
• Computer software training
• Project management
• Communication and Negotiation skills
• Assertiveness
• Finance

Competencies

Head – Big Picture Focus (20)

• Conceptual Thinker – Executes tactical plans to achieve strategic requirements
• Problem Solver – Has the mental agility to identify and solve relevant business challenges
• Improvement Driver – Executes and identifies opportunities for commercial innovation and continuous improvement

Heart – Emotionally Intelligent (30)

• Culture and Change Champion – Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
• Relationship Manager – Builds professional networks across teams through collaboration and co-operation

Hands – Results Focused (40)

• Results Achiever – Produces sustainable business results through ethical practices
• Operationally Astute – Sets priorities, plans, organizes and co-ordinates the work of others

General working conditions (e.g. shift work, drivers license, specific tools, special clothing, environmental requirements, etc.)

• Flexible working hours
• Constant pressure to meet extremely tight deadlines
• Working in a busy, open plan environment

KPA Quality Standards

• Delivery of competitive wholesale pricing models
• Quality of pricing market research intelligence
• Timely and accurate reporting
• Objectives met for the unit
• Dissemination of accurate and high integrity pricing information
• Effective implementation of project plans