• To manage resources in order to maximise turnover and minimise shortage. Ensures that standards, processes and policies are adhered to.

Minimum Requirements

• Grade 12
• 2-4 years Produce Experience and Knowledge

OR

• 1-2 years Run a department responsible for sales staff – Management experience – coaching, training, dealing with noncompliance and performance issue

​​​​​​​Competencies

• Customer service
• Sense of Urgency
• Communication
• Planning and organizational ability
• Business sense

​​​​​​​Key Responsibilities

Merchandising Management:

• Conducts regular quality checks on merchandise
• Executes plano guide 100%
• Handles product as per SOP
• Ensures products are produced according to recipe specifications
• Ensures department is ready for trade by store opening time
• Identifies fast selling lines within store, and implications on margin and sales opportunities
• Ensures product is wrapped and packed according to standards
• Ensures sufficient product available for customer demand
• Ensures compliance to hygiene, housekeeping and safe working standards
• Monitors the implementation of all promotional activities – adherence to promotional calendar
• Back up areas are kept clean and clear
• Follows sell by dates, rotates stock as per policy/SOP on sales floor and back up area
• Throughout day ensures department merchandising and cleanliness standards are maintained, keeping waste to a minimum

​​​​​​​Food Safety & Hygiene:

• Ensures that hygiene and housekeeping standards are maintained
• Ensures stock rotation
• Monitors the adherence to food safety and health and safety standards are maintained
• Manages Non-Conformances via effective corrective action
• Implements cleaning schedules and checks effective cleaning and sanitation
• Recording of Food Safety Daily Checklist

​​​​​​​Customer Services Management:

• Responds to customer requests
• Answers queries on out of stock – assists with replacement products, explains time to next delivery and issues which may be affecting stock availability
• Ensures department standards are maintained; equipment is manned and in working order

​​​​​​​Staff Management:

• Communicates critical information to staff
• Set targets and activities – priorities, delegates and communicates
• Handles procedural, policy and legislative noncompliance
• Attends monthly regional meetings – take information back to staff – responds to queries on turnover/waste
• Checks and amends Kronos scheduling
• Coaches staff

​​​​​​​Administration:

• Ensures that all equipment is properly maintained in effective working order
• Ensures that general maintenance standards are met
• Monitors waste, and ensures procedures are adhered to
• Monitors turnover and identifies opportunities for increasing turnover and identifies and issues or barriers to achieving budgets.
• Ensures all SEL in place – print out and ensure all products have SEL current and legible by customer

​​​​​​​Systems:

• Gap scanning out of stocks
• Identifies, counts, and records out of stocks & over stocks
• Draws excel report from SAP, communicate addresses stock concerns by completing excel sheet and sending to Demand Planning
• Processes IDTs via SAP
• Actions reduced to clear on SAP as per SOP
• Checks for electronic communications regularly during the working day
• Processes waste
• Ensure PID’s are counted correctly as per the National P & L schedule

End Date: November 28, 2025