Purpose Statement
To provide assurance on the status of risk controls and minimise legal risks relating to Collections and Recoveries through:

• Assuming responsibility and full ownership for the planning and day-to-day management of the Operational Risk Support function.
• Implementing and executing on a risk control plan that ensures RCSAs are conducted and follow-through on actions taken, internal audit and compliance actions are tracked and assurance provided on adherence to commitments 
• Supporting the wider Collections and Recoveries Department with complex escalations.
• Managing and guiding the ARL (Allegations of Reckless Lending) portfolio.

Experience:

• 6yrs+ working experience gained in professional, service or risk orientated environments 
• 4yrs + management, leadership experience 
• Experience in engaging with regulators and industry bodies
• Experience of problem-solving and managing complex and sensitive client situations experience in an audit, or operational risk, or debt management environment 
• Banking experience and with credit risk being and advantage

Qualifications (Minimum)

• Bachelor’s Degree in Law or Commerce
• Grade 12 National Certificate / Vocational

Knowledge

• Refer to Experience

Skills

• Commercial Thinking Skills
• Interpersonal & Relationship management Skills
• Management skills
• Planning, organising and coordination skills
• Problem solving skills

Conditions of Employment

• Clear criminal and credit record