Job Outputs:

• Develop, implement and drive a branch strategy and related improvement plans aligned to the greater Operations strategy.
• Revenue, budget and branch profitability management.
• Monitor the high level revenue, costs, profitability, risk and customer service delivery data and metrics, taking corrective and preventive action where required.
• Continuously monitor actual process turnaround times and quality standards, and resolve issues efficiently to enhance effective customer service delivery.
• Build sustainable customer relationships to ensure retention of customers and growth.
• Implement and oversee compliance and governance processes and policies to manage risk liability.
• Seeking, maximizing and leveraging business and growth opportunities.
• Handling and effectively resolving customer queries and correspondence.
• Management of administration, e.g. banking, management reports, fuel etc.
• Sales
• Ensure that assets are fully utilized at all times.
• Ensure that regular equipment maintenance and repairs are performed
• Manage and reduce overhead costs.
• Effective daily fleet planning for the branch.
•  Enhance profitability through effective yield management.
• Create an engaging, enabling and productive work climate.
• Management and development of staff which includes providing guidance and direction to team members; setting performance standards, measuring performance and providing regular feedback; training; employee relations; recruitment etc.

Qualifications and Experience
Minimum Experience:

• (Mid-size – Large branch) 5-8 years relevant experience, of which 3-5 years business operations management experience.

Minimum Qualification:

• Qualification in relevant field of study (Diploma or equivalent, NQF5).

Preferred Qualification:

• BCom degree or equivalent business degree/diploma NQF6+.

Minimum Requirements:

• Computer literate with an intermediate level of comfort with Excel and Outlook.
• A valid, unendorsed drivers’ license.