What We’ll Bring:

• Management of the batch fulfillment service offering and ensuring quality delivery within the expected SLA’s.

What You’ll Bring:

• Management of the batch fulfillment service offering and ensuring quality delivery within the expected SLA’s. Balance among the many objectives for business growth & speed, high quality service and predictable outcomes.
• Lead and champion our operating model using new technology and applications while delivering high quality results.

Impact You’ll Make:

• Build and drive internal continuous improvement culture through innovation, collaboration, and lean thinking creating organizational buy-in. Review current processes to identify opportunities in tools, processes, and talent, to make recommendations towards increased quality and efficiency. Identify opportunities for improvements that would address key business issues.
• Implement and provide ongoing key performance metrics/analytics to leadership. Technical aptitude and ability to explain complex technical capabilities and analytical concepts using laymen’s terms while articulating their value.
• Organize and maintain training and support for associates. Develop and maintain stakeholder relationships in key functions across the region. Elevate the level of employee engagement, improving job satisfaction and managing retention Any additional ad-hoc assignments as directed to meet business need
• This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

End Date: December 12, 2025