Roles and Responsibilities

General

• Provide strategic leadership and oversight of Spur Corporation’s loyalty fraud mitigation portfolio.
• Detect, investigate, and mitigate fraudulent activity within loyalty programmes.
• Collaborate with the Call Centre, Loyalty Team, Operations, POS Systems, and Loyalty Systems to ensure end-to-end fraud controls.
• Collect, preserve, and analyse digital evidence (system logs, transaction histories).

Fraud Risk Management

• Develop and maintain enterprise-level fraud detection rules and monitoring frameworks.
• Establish thresholds and alerts for high-risk behaviours (e.g., abnormal points accumulation, voucher redemptions, excessive promotion usage).
• Oversee post-incident reviews to identify root causes and drive systemic improvements.
• Lead forensic analysis of profile usage, device data, and partner reports to identify emerging fraud tactics.
• Recommend and implement enhanced digital controls in partnership with IT Security.

Reporting and Insights

• Oversee dashboards and reporting on loyalty fraud trends.
• Present findings and recommendations to senior management, highlighting key risks, performance of fraud controls, and emerging threats.
• Deliver data-driven insights that inform long-term fraud prevention strategies.

Customer and Business Protection

• Ensure fraud prevention measures safeguard the business without compromising customer experience.
• Partner with internal teams to support impacted customers.
• Serve as a subject matter expert on loyalty fraud risks for internal and external stakeholders.

Compliance

• Conduct investigations in line with POPIA, GDPR, and internal data protection policies.
• Support audits, regulatory requests, and compliance reviews related to loyalty fraud.

Stakeholder Engagement

• Lead cross-functional engagement with Loyalty, CRM, IT, Operations, Training, and Legal.
• Provide regular fraud risk updates to senior executives and franchise stakeholders.
• Foster a culture of fraud awareness and proactive risk management across the organisation.

Education and Experience Requirements

• Tertiary qualification in Risk Management, Forensic Accounting, Information Systems, or Computer Science.
• 5–7 years’ experience in fraud investigation, risk management, or digital forensics, with at least 3 years in a senior or leadership role.
• Proven track record in managing a fraud prevention portfolio in loyalty, payments, retail, or financial services environments.
• Strong experience with fraud detection and monitoring systems, data analytics tools, and case management platforms.
• Demonstrated success in leading cross-functional teams (Operations, IT Security, Customer Service).
• Experience with regulatory and compliance frameworks (POPIA, GDPR, PCI DSS).
• Exposure to loyalty programme ecosystems (POS integration, voucher systems, customer data platforms) is advantageous.