Key Responsibilities

Standards and Governance

• Ensure compliance with internal controls and relevant legislation – Including ICC’s, ISO, and operational audits.
• Drive continuous improvement and adherence to quality standards – Through reviews, audits, and policy implementation.

Customer Service

• Deliver on Case Fill Rate targets – Ensuring Customer satisfaction
• Proactively manage customer feedback and complaints, ensuring rapid issue resolution and corrective actions.
• Use customer insights and performance analysis to drive service innovations and stay ahead of competitors, including Route to Consumer improvements.

Operations Management

• Oversee end-to-end logistics functions – Including Transport, Warehouse, Inventory, and Cost control.
• Optimize operational efficiency and costs – Including compiling of site Opex and Capex budgets

Leadership

• Translate and drive execution of business plans – Engage teams and ensure alignment with strategic goals.
• Foster cross-functional collaboration and team performance – Through regular meetings and shared learning.

Risk and Safety

• Ensure compliance with road safety, legislation, and fleet standards – Including inspections and contractor management.
• Maintain site safety, housekeeping, and health compliance – Through adherence HSER (Health, Safety, Environment, Risk) standards.

Skills and Qualifications

• 5 Years relevant experience.
• Proficient in MS Office, 
• SAP, Strato, Qlikview, Tableau, PowerBI, Success Factors experience beneficial.
• Budget and Cost Centre management experience. 
• The ability to work under pressure and meet tight deadlines.