Job Description

• To direct and manage the local market and own Branch’s resources in line with the Bank’s short- and long-term plan policies and values with a view to generating the highest return on capital employed.
• Promoting customer loyalty by providing a superior customer experience and identifying and promoting new business, in order to ensure future growth without incurring unmanageable risks.
• Identify and utilise opportunities for revenue growth to deliver on sales targets.
• Contribute to the development of a budget aligned to operational delivery plans, monitor effectiveness, and report on variances.
• Develop new insights into situations and apply innovative solutions to make organisational improvements.
• Build brand awareness in the local market to increase awareness and sales opportunities.
• Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence.
• Assess own performance through seeking timely and clear feedback and request training where appropriate.
• Develop, encourage and nurture collaborative relationships across the FRG.
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Provide appropriate banking solutions across the business to prospective clients.
• Develop new insights into situations and apply innovative solutions to make organisational improvements.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Deliver internal and external customer service excellence through adherence to quality service standards.

End Date: November 24, 2025