Description

Main Purpose of the Job:

• To prevent loss of life or bodily injury. Reporting to the Waterpark Lifeguard Supervisor, the successful applicants will undergo Waterpark training in accordance with Company processes and procedures.

Knowledge

• Administers First Aid and CPR as per best practice
• Ability to carry the rescue technique chosen
• Assesses the situation and selects the best rescue technique to the situation
• Manages and monitors patient’s progress
• Is recognized as an expert in his/ her field Aligns output with legal requirements
• Is sympathetic without apologizing or accepting liability
• Keeps qualifications up to date via compulsory annual retests
• Educates guests on policies and procedures to ensure safety
• Knows what information to convey and maintains records as required by SOP
• Keeps up to date on changes to SOP and acts in the companies best interest
• Recognizes risks and potential injuries before they become a problem
• Is familiar with area of responsibility and recognizes patterns to provide detailed feedback
• Patrols high risk areas and blind spots
• Views all aquatic levels and responds accordingly
• Removes obstacles and risks

Core Behavioral Competencies

• Lifegaurd services / Advanced First Aid
• Teamwork
• Legal
• Fun
• Business Policies and Procedures
• Courage
• Vigilance and attention to detail
• Ethics
• Assertiveness
• Innovation
• Communication
• Respect
• Supportiveness
• Focus
• Physical ability (sight, strength, fitness etc)
• Passion 

Key Performance Areas

Rescue and Emergency Care

• International and national Safety standards maintained
• Reaction times within national best practice and company standards
• Care provided is relevant to injury as per SA Life Saving Association best practice
• Reaction is relevant to company codes for emergency
• Code 1: Life threatening medical emergency – save life!
• Code 2: Severe injury – request assistance
• Code 3: Guest complaint

Facility and Activity Control

• International and national Safety standards maintained
• Facilities and activities controlled as per SOP/ daily checklist
• Risk assessment ensures safety and security as per SI SLA’s
• Threats identified and removed proactively
• Controls meet international best practice
• Injuries sustained cannot be ascribed to negligence
• Structured and ordered as per SO

Injury Prevention

• All SOP’s adhered to and facility rules are enforced
• Information has been provided to guest proactively
• Injuries sustained cannot be ascribed to negligence
• Threats (hazardous situations and behaviours) identified and removed proactively
• Controls meet international best practice

Guest Service

• Grooming and dress code as per SOP
• Visibility as per SOP/ shift roster
• Guest interaction as per SOP

Requirements

Education, experience and competencies required:

• Matric / Grade 12 or Grade 11 with Lifeguard Award (NQF 4)
• Certified in (current and up to date through annual re-tests)
• Lifeguard award (LGA surf)
• LGA pool
• 2 years in a lifeguard or medical field (e.g. EMS, paramedics, etc.) essential
• Experience Working in a service industry an advantage