Job Description

• To direct quality of service for Business Line, Corporate Function IT across Country,shared execution.To provide insights, remediation based on assimilation of complex cross functional, multi-geography information.
• To provide strategic input into CIO decisions by integrating views of preventative actions, service trends, remediation in Group, Countries. Mature Business Service Management capability in Countries.Provide local vendors with strategic direction, periodic 3rd party service reviews.

Qualifications

• a degree in Information studies or information Technology.

Experience Required:

• 8-10 years experience in good knowledge of domain appropriate technology strategies. Proven application of service management processes and frameworks
• 8-10 years experience in knowledge of domain operations, and understanding of ecosystems and suppliers and broad technical knowledge of the technology, solutions and service catalogue consumed by countries.
• More than 10 years experience in leading service management processes for large and diverse portfolio’s. Proven knowledge and application of ITSM practices.