Job Summary

• We have an exciting opportunity for a Territory Manager to join our team in South Africa. As a key representative of Caterpillar Financial Services Corporation (CFSC) and Caterpillar Insurance Services Corporation (CISC), you will play a vital role in promoting and delivering innovative financial and insurance solutions to Caterpillar dealers and customers within your assigned territory. This role combines strategic relationship-building with a deep understanding of our products to drive value, support growth, and strengthen customer loyalty. If you’re passionate about making an impact and thrive in a dynamic, customer-focused environment—this is your opportunity to help power progress!

What You Will Do:

• Represents the company professionally within a designated territory, providing training to dealer management and support staff on merchandising and financing programs for both private and government sectors.
• Advises dealer personnel on tax law updates and financial principles, including discounted cash flow, time value of money, interest calculations, and accounting concepts like expense allocation, depreciation, and balance sheet financing to support equipment sales with Caterpillar Financial Services.
• Builds strong customer relationships by explaining transaction quotes, gathering credit data, addressing technical queries, evaluating competitors, and securing customer agreement.
• Manages existing finance contracts, including field audits to verify equipment use and location.
• Responds to customer inquiries on property taxes and billing issues.
• Supports collection of overdue payments and coordinates equipment repossession when necessary.
• Negotiates transaction restructuring to align with customer needs and company goals.
• Assesses the effectiveness of financing programs and provides market trend insights for business planning.
• Aids CISC staff in promoting insurance products to dealers and supplies promotional materials for end-user distribution.
• Demonstrates how to bundle financing and insurance solutions to meet customer requirements.

Skills, Abilities and Knowledge:

• Demonstrated knowledge of financing and leasing products, policies and procedures of the subsidiary.
• Knowledge of credit and documentation procedures, processes and operations.
• Demonstrated knowledge of and ability to apply math computation skills including those used in financial modelling and forecasting.
• Knowledge of credit policies and procedures and pricing models to negotiate acceptable pricing and terms on transactions.

Education/Experience:

• A three-year university degree or equivalent diploma in Business Management, Marketing, or a related field is required.
• A minimum of three (3) years’ experience in a similar role, preferably within the mining or banking industry.
• Demonstrated customer service and relationship management skills.
• Experience in one or more of the following areas will be considered advantageous: Customer service, Collections or Financial statement analysis