Introduction

• We are currently looking to appoint a Key Accounts Coordinator I for our distribution department. The successful candidate will report to the Key Accounts Manager I and will be based at United Pharmaceutical Distributors either at UPD Cape Town/Lea Glen branch.

Job description

Job Purpose:

• To provide administration support to the distribution accounts manager and distribution clients.

Key Performance Areas:

• To assist in managing inventory levels by compiling dated stock reports and distribution stock levels, liaising with clients in regard to any discrepancies in stock.
• To manage, resolve and provide feedback on day to day customer and client care queries on time using CRM / email (collection, delivery and non-delivery issues).
• To liaise, co-ordinate and follow up on special customer deliveries.
• To generate, compile and distribute reports and distribution stats when required.
• To liaise with customers on distribution bookings, as well as create and circulate to the relevant departments.
• To proactively identify areas within UPD where process efficiencies can be improved and provide solutions to consistently reduce costs.
• To manage day to day adhoc requests from clients (including invoices, POD’s)
• To attend, capture and circulate minutes at client and other meetings as and when requested.
• Responsible for daily, weekly and monthly office routine.
• First point of contact with client and customer.
• Responsible for internal and external visibility across all reports.
• Management of exceptions due to non-process or non-delivery of orders.
• Responsible for the resolution of client and customer administration.
• Compile KPI reports in conjunction with External KAM.
• Ability to influence internal SLA and client requirements.

Skills:

• Communication skills (verbal and written)
• Presentation skills
• Relating and networking skills
• Analytical skills
• Planning and organising (prioritisation skills)
• Problem solving skills
• Customer service management MS office
• Excel and analytical skill

Knowledge:

•  Knowledge of service excellence and customer principles
• Knowledge and understanding of the industry (pharmaceutical/distribution) (desirable)
• Knowledge of IT systems

Personal Competencies:

• Writing and Reporting
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Analysing
• Presenting and Communicating Information
• Adhering to Principles and Values
• Planning and Organising
• Ability to work under pressure and respond to requests timeously

Minimum requirements

Minimum Education & Qualification:

• Matric
• Post matric certificate/qualification in administration/customer care (desirable)

Minimum Job Related Experience:

• 2 – 3 years’ experience in areas of customer care preferably with some experience in pharmaceutical/retail/healthcare.

 

Apply by: 8 November 2025