DUTIES AND RESPONSIBILITIES OF THE JOB:

Responsible for achieving sales targets

Core Tasks:

• Orders Received
• Ensure orders received as per budgeted month
• Growth on turnover
• Increase turnover of existing customers across the entire account base by upselling and cross selling
• Set overall revenue targets for each account
• Focus on “Sell through” rather than “Sell to”
• Increased product range at Customer
• Identify opportunities to win business where Customers currently favour competitors’ products
• Ensure relationship is strong enough for customers not shop elsewhere

Customer retention

• Inform customers of new products, promotional campaigns marketing programs and feedback to management

Customer Service

• Always inform customer of any delays in supply chain
• Assist customers in tenders and quotes where necessary
• Give customer feedback on sales by product category
• Keep customer informed on Rebate achievement
• Assist with minor deliveries and collections where possible

Key Accounts Management

Core Tasks:

• Feedback from Customers
• Important that critical information be shared on Skynamo in order that
• management is aware of what is going on in the market
• Minimal referral to management
• Build trust and confidence with Customer through reliable and consistent service delivery and industry and product knowledge
• Minimal complaints
• Resolve complaints and queries effectively

Tracking and Monitoring

• Determine and manage the Customer’s expectations regarding stock and delivery
• Ensure you are aware of your customer is tracking by month, by quarter, by year as well as which product category they might need special attention on

Responsible for sales Planning

Core Tasks:

• Ensure Embrace and Customer Base is updated at Least once a quarter
• Updating of customer base and action plans on battle board, with regards to focused and new customers are critical component to sales planning and success
• Achievement of minimum set call rate
• Formulate and implement plans to increase turnover per existing customer
• Ensure knowledge and understanding of customer’s business
• Determine who the key decision makers are and what their needs are

Product Knowledge

Core Tasks:

• Product/Catalogue training to be conducted
• Develop and demonstrate specialist knowledge of Agrinet’s and competitor’s products
• Determine training needs and provide relevant training on product benefits

Requirements

• National Senior Certificate or NTC3 (Candidates with a post matric qualification will receive preference)
• At least 1 Year’s sales experience in the retail, Agri or industrial spheres