PRIMARY PURPOSE

• The Junior Learning Administrator (Intern) will support the Learning & Development team with the administration and coordination of digital learning initiatives.
• This role will focus on maintaining learning records, extracting reports, supporting the Learning Management System (LMS), and assisting with the creation of engaging digital learning content.

TECHNICAL COMPETENCY REQUIREMENT

• Basic knowledge of Learning Management Systems (LMS)
• Exposure to eLearning authoring tools (Articulate Storyline, Rise 360)
• Intermediate Microsoft Excel skills (formulas, pivot tables, reporting)
• Proficiency in Microsoft Office (Word, PowerPoint, Outlook)
• Basic graphic design skills (Canva, Adobe Creative Cloud) — advantageous
• Strong digital literacy and ability to work with online tools and platforms
• Good file management and data accuracy skills

REQUIRED MINIMUM

• NQF 5

REQUIRED MINIMUM WORK EXPERIENCE

• 2 years in a financial services role

KEY PERFORMANCE AREA (KPA)

FINANCIAL MANAGEMENT

• Ensure training administration tasks are completed efficiently to support cost-effective delivery of learning programmes.
• Process and track training attendance and completions to ensure accurate training spend reporting.
• Assist with basic tracking of training-related costs where required.

CUSTOMER CENTRICITY

• Provide timely, friendly support to internal learners and respond to learning queries effectively.
• Assist employees with LMS navigation and access to digital learning.
• Ensure a positive learner experience through accurate enrolments and clear communication of training logistics.

OPERTIONAL EXCELLENCE

• Coordinate training sessions, schedules, and logistics with minimal errors and delays.
• Upload and maintain digital learning content on the LMS as per quality standards.
• Ensure learning records and data are always up to date and accurate.

DATA MANAGEMENT

• Capture, verify, and update learner data on the LMS.
• Maintain organised electronic training records and evidence of completions.
• Follow data privacy and compliance standards when handling employee learning information.STAKEHOLDER MANAGEMENT
• Communicate professionally with learners, line managers, facilitators, and vendors.
• Build good working relationships within the Learning & Development team and other departments.
• Support the Learning & Development team with coordination and follow-up with external training providers if needed.

REPORTING

• Extract and compile learning activity and compliance reports accurately and on time.
• Prepare simple dashboards or summary reports in Excel as required.
• Share updated learner progress reports with relevant stakeholders.

LEARNING AND GROWTH

• Manage own personal development plan
• Adhere to the Bank’s Compliance training
• WORK CONDITIONS: OFFICE BOUND

CLOSING DATE: 22 JULY 2025