Job Description

• OPFA is seeking to appoint candidates who are results-driven, passionate about service delivery, thrive under pressure, respect deadlines, and are team players with high levels of professionalism.

Responsibilities:

• Investigate, analyse, and identify the essence of a complaint;
• Draft correspondence and do follow-ups with Funds/Fund Administrators;
• Analyse the adequacy of the responses from Funds/Fund Administrators and escalate issues timeously when necessary;
• Prepare a draft determination based on research, adequate analysis of complaints, discussion with teammates, and also by incorporating directions given by their Line Manager;
• Submit quality draft determinations to the Line Manager within set timelines;
• Finalise Out of Jurisdiction matters and Settlements within time;
• Adequately review and address corrections/review notes from the line manager or the Adjudicator;
• Assist the Line manager or the Adjudicator with projects/ad hoc tasks as and when required;
• Keep a record of own statistics and monitor own performance.
• Computer Literacy (MS Word, Excel, MS Outlook)
• NB: Candidates who do not meet the aforementioned requirements will not be considered and, therefore, need not apply.

Remuneration:

• OPFA offers market-related remuneration commensurate with the successful candidate’s skills and experience.

Job Requirements

• A Bachelor of Law Degree (LLB)
• 3 – 4 years legal drafting experience
• Experience in the financial services sector will be an added advantage
• Knowledge and understanding of the Pension Funds Act